How do I accomplish this? I cannot seem to get this working.
We have 3 phones, yealink t46g, that support 6 lines each. Let’s call the 6 lines L1 - L6.
All 3 phones are configured the same, but with different extension numbers.
If a call comes in on L4, and the receptionist answers it and wants to transfer it to the owner of another t46g, it needs to light up the same L4 line on the other t46g.
What it seems to do is always default to L1 on the phone it is transferring to.
So on a transfer, L1 should go to L1 on the other phone, a transfer of L2 should go to L2 on the other phone, etc., etc.
Is that do-able? If so, any pointers would be appreciated.
You would need to have four extensions on each phone to accomplish what you are trying to do.
What is the purpose? Are you looking to simply have the person who is having the call transferred to them know what company/group it is for? You could do a CID prepend on the inbound route and accomplish the same thing.
We have 6 unique extensions on each phone, and all 3 phones share the same 6 lines , so 6 lines with 18 different extensions in total. 3 of the lines come in from one city, and the remaining 3 from 3 different major cities.
When it gets busy, the 3 using the 3 phones can keep the calls straight in their heads by city if the transferred calls light up the corresponding / matching extension on their phone.
So I suppose this is correct: “Are you looking to simply have the person who is having the call transferred to them know what company/group it is for?”.
That said, they get incredibly busy, and having things in a known location on their phone, and static, seems to work for them. They get calls non-stop sometimes.
I am not sure exactly what this means, “You could do a CID prepend on the inbound route and accomplish the same thing.”
They are looking for known, static placement on the phone, it has worked for them and they like it when they were using all AT&T. Is that possible with this prepend, or how would this work? “You could do a CID prepend on the inbound route and accomplish the same thing.”