Transfer incoming call to voicemail

General Help
1

Hi,

So i am still pretty new to the Pbx system and I have searched for the answer. But i can not for the life of me figure out why i can not transfer a incoming call directly to Voicemail. I have followed online about hitting (transfer> Blind> then *##) it doesn’t do anything tells me that “request has failed”. I have looked general settings to make sure the * is enable and it is.

I am currently on Freepbx 2.10.1.2.

2

Why *## ? Shouldn’t that be just ## for the standard blind transfer (according to feature codes)? - THEN *ext

3

tigermeow - I can assure you that this is a standard function that doesn’t require any figuring out.

To manually transfer a call to voicemail, prefix the extension with an *

You can select any extensions voicemail as the destination of an inbound route if you always want calls to go to VM.

4

did anyone find out how to route incoming calls directly to voicemail using the FreePBX gui?

5

Using the gui, is it the right way to send a call from inbound routes to a call recording which sends it to an extension that is for voicemail? how would i need to configure the extension so that the call doesnt delay with recordings/messages and goes directly to voicemail. Is there any other way if this doesnt make sense? (Sorry, used CentOS a lot, but don’t know much about Asterisk/FreePBX.)
Thanks,
tigermeow

6

I found a feature code “dial voicemail <*98>”. Will users have to enter *98 to get there, or is it enough if i select that as the destination in the inbound routes. if i am setting up this voicemail for a pattern of DIDs, will they go to the correct voicemail for that DID?

7

Further to SkyKing’s post

" . . . You can select any extensions voicemail as the destination of an inbound route if you always want calls to go to VM, . . ." the vm mail destination can be qualified with “busy”, “unavail” or “no-mesg” message.

I think all this is documented in the wiki.

8

If you put VM as the target. It’s going to go straight there. Just give it a try.

BF

9

You have been given the answer over and over, why do you keep asking the same question?

10

@SkyKingOH I had posted comments #5 and #7 before #6 and #8 were posted. Appears the numbering is going by thread instead of the actual time of posting.
Thanks everyone for your answers.