Transfer an externally dialled call - not working

General Help
1

Hi

I’m experiencing a problem when trying to transfer an externally dialed call using *2 when originated from the PBX. Can someone please try and replicate this and see if it’s happening across the board or just on my system - here’s how:

  1. Call an external number from the PBX
  2. When answered dial *2
  3. Do you hear ‘Transfer’? Is the called party placed on hold?

I can hear DTMF but there is no output on the asterisk CLI even at 6 verbosity or running SIP debug.

Incoming call transfer using *2 works fine.

My system:
AsteriskNOW 1.7.1 - upgraded to asterisk 1.8 following this thread: http://forums.digium.com/viewtopic.php?f=14&t=75822
FreePBX 2.9.0.7
Upgraded all modules and asterisk components to latest versions as of 12.07.11

If anyone has any ideas to try or solutions please let me know.

Thanks in advance

BR