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Timeout when activating a new install

(Aita) #1

Just finished an install of and am getting the following when trying to activate:

Activation Error!
Unable to display activation page. Error returned was:
Resolving timed out after 3620 milliseconds

Internet connectivity seems to be ok, with the ability to ping etc.

I also get the ‘free offer’ appear on the activation page, which appears to be loading after the page and I get the impression it’s coming from freepbx servers.

(Aita) #2

Hi, sorry to bump but continue to have this problem. I’ve tried changing the network setup and DNS servers along with opening all external firewall rules and still get the timout when activating.

Can anyone share the URL or host it’s trying to reach during the activation so I might do some specific testing. If an nslookup/ping/wget work to that host from the CLI what reasons might the GUI fail for?

Thanks for any pointers.

(Dave Burgess) #3

Have you submitted a ticket?

This sounds like pretty “specific to you” error and may be more easily solved off-line.

(Marbled) #4


Including port 53 TCP?

DNSes usually use port 53 UDP but switch to TCP under some circumstances like the response being too long, zone transfers, etc…

Both port 53 UDP and TCP must be allowed…

Your problem might not be there but it is definitely worth checking (and fixing if it is not OK)…

Good luck and have a nice day!


(Shawn Anderson) #5

I’m having the same issue. I can’t activate even after statically assigning DNS and rebooting the system… I also get the “free offer” ad.

(Kenjix) #6

The problem is on the DNS. Ver 13 it had by default as DNS, but ver 14 doesn’t put it automatically. You have to ssh into it and do a
nano /etc/resolv.conf
once you get into that file input the DNS that you want to use and the loopback DNS.