I have a few questions.
I maintain a pretty large freepbx server for a company that is always expanding. We have two types of callers, one main group that’s met with the same greeting and IVR menu and another group of proprietary programs where the greeting announcements and IVR’s are always changing. Is it possible to bypass creating a time condition for each inbound route? maybe couple them together and send them on their way according to the inbound number?
Additionally, is it possible to play a greeting to ALL calls that are on my system in the result of technical difficulties, or weather hazards that may have an affect on hold times etc?