I’m reposting this from a locked thread because it didn’t get an answer.
I’ve read both these articles, just to preface.
In order to ease holiday scheduling we switched to defining non-working hours. And the two articles don’t say what happens if the start time for a time condition is after the end time (i.e. start at 5:00 PM and end at 8:00 AM). And if the end day for such a condition is Thursday, does it end with the change from positive match to negative at 8:00 AM, or from negative to positive at 5:00 PM? Similarly, with Monday would it start with a neg match at 8:00 AM or with a positive at 17:00?
If we need to define separately as 00:00 to 08:00 and also 17:00 to 23:59, then it seems like there would be a one minute unmatched state every night from 23:59 to 00:00.
Lastly, what if there is a conflict? i.e. we could define 08:00 to 17:00 M-F as work hours and set call flow based on that. But if we define a Monday as a holiday and designate after-hours call flow, which group ‘wins’?