Is there a way to set a time condition for a specific Option pressed when an external caller calls? We have a main namber that callers call and get the IVR, press 1 for Sales, 2 for Customer Service, etc… that routes to the dept during our business hours, if not during business hours it gets routed to the dept voicemail. Is there a way to set unique time conditions for a specific option? For example, when the caller presses 2 for customer service we need them to be routed during the hours of 6am - 6pm to the customer service dept even though that time falls out the range of normal business hours. Hope that makes sense.
Maybe this can be done in the queues_custom.conf? If so what would need to be added?