Time based condition doesnt work

General Help
1

i got a weird issue.

i setup a time condition for a ivr. if the time doesnt match its supposed to go to a second ivr. my time group is simple. 8-16 m-f.
it simply doesnt work? any ideas why?

2

You need your time group before your IVR’s

3

Inbound Route Destination = Time Condition (linked to Time Group Business Hours)| Matching Destination= Primary IVR, Non Matching Destination= Second IVR

I personally prefer to have the time groups based on the Closed Hours and not the open hours, as I can easily add in Holidays in this method.

Inbound Route Destination = Time Condition (linked to Time Group Closed)| Matching Destination= Second IVR, Non Matching Destination= Primary IVR