The Person at Extension is unavailable

Hi All,

We have a softphone where clients can leave voicemails, after the custom announcement has been played, telling the client to leave a message… instead of hearing a beep right after the announcement has finished the pbx voice comes on saying the person at extension ____ is unavailable… BEEP

My question is how can I remove the pbx voice

pbx.c: – Executing [[email protected]:24] GotoIf(“DAHDI/i1/9027173222-120”, “0?doconfirm”) in new stack
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Executing [[email protected]:25] Macro(“DAHDI/i1/9027173222-120”, “dial,20,trI,950”) in new stack
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Executing [[email protected]:1] GotoIf(“DAHDI/i1/9027173222-120”, “1?dial”) in new stack
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Goto (macro-dial,s,3)
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Executing [[email protected]:3] AGI(“DAHDI/i1/9027173222-120”, “dialparties.agi”) in new stack
[2015-07-17 09:55:03] VERBOSE[-1] res_agi.c: – Launched AGI Script /var/lib/asterisk/agi-bin/dialparties.agi
[2015-07-17 09:55:03] VERBOSE[-1] res_agi.c: dialparties.agi: Starting New Dialparties.agi
[2015-07-17 09:55:03] VERBOSE[-1] res_agi.c: dialparties.agi: Caller ID name is ‘9027173222’ number is ‘9027173222’
[2015-07-17 09:55:03] VERBOSE[-1] res_agi.c: dialparties.agi: Methodology of ring is ‘ringallv2’
[2015-07-17 09:55:03] VERBOSE[-1] res_agi.c: – dialparties.agi: Added extension 950 to extension map
[2015-07-17 09:55:03] VERBOSE[-1] res_agi.c: – dialparties.agi: Extension 950 cf is disabled
[2015-07-17 09:55:03] VERBOSE[-1] res_agi.c: – dialparties.agi: Extension 950 do not disturb is disabled
[2015-07-17 09:55:03] VERBOSE[-1] res_agi.c: dialparties.agi: EXTENSION_STATE: 4 (UNAVAILABLE)
[2015-07-17 09:55:03] VERBOSE[-1] res_agi.c: dialparties.agi: Extension 950 has ExtensionState: 4
[2015-07-17 09:55:03] VERBOSE[-1] res_agi.c: – dialparties.agi: Checking CW and CFB status for extension 950
[2015-07-17 09:55:03] VERBOSE[-1] res_agi.c: – dialparties.agi: dbset CALLTRACE/950 to 9027173222
[2015-07-17 09:55:03] VERBOSE[-1] res_agi.c: – dialparties.agi: Filtered ARG3: 950
[2015-07-17 09:55:03] VERBOSE[-1] res_agi.c: – <DAHDI/i1/9027173222-120>AGI Script dialparties.agi completed, returning 0
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Executing [[email protected]:7] Dial(“DAHDI/i1/9027173222-120”, “SIP/950,22,trIM(auto-blkvm)”) in new stack
[2015-07-17 09:55:03] WARNING[-1] app_dial.c: Unable to create channel of type ‘SIP’ (cause 20 - Unknown)
[2015-07-17 09:55:03] VERBOSE[-1] app_dial.c: == Everyone is busy/congested at this time (1:0/0/1)
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Executing [[email protected]:8] Set(“DAHDI/i1/9027173222-120”, “DIALSTATUS=CHANUNAVAIL”) in new stack
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Executing [[email protected]:9] GosubIf(“DAHDI/i1/9027173222-120”, “0?CHANUNAVAIL,1”) in new stack
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Executing [[email protected]:26] Goto(“DAHDI/i1/9027173222-120”, “nextstep”) in new stack
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Goto (from-did-direct,950,28)
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Executing [[email protected]:28] Set(“DAHDI/i1/9027173222-120”, “RingGroupMethod=”) in new stack
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Executing [[email protected]:29] GotoIf(“DAHDI/i1/9027173222-120”, “0?nodest”) in new stack
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Executing [[email protected]:30] Set(“DAHDI/i1/9027173222-120”, “__NODEST=”) in new stack
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Executing [[email protected]:31] Set(“DAHDI/i1/9027173222-120”, “__PICKUPMARK=”) in new stack
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Executing [[email protected]:32] Macro(“DAHDI/i1/9027173222-120”, “blkvm-clr,”) in new stack
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Executing [[email protected]:1] Set(“DAHDI/i1/9027173222-120”, “SHARED(BLKVM,DAHDI/i1/9027173222-120)=”) in new stack
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Executing [[email protected]:2] Set(“DAHDI/i1/9027173222-120”, “GOSUB_RETVAL=”) in new stack
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Executing [[email protected]:3] MacroExit(“DAHDI/i1/9027173222-120”, “”) in new stack
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Executing [[email protected]:33] Set(“DAHDI/i1/9027173222-120”, “DIALSTATUS=CHANUNAVAIL”) in new stack
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Executing [[email protected]:34] Goto(“DAHDI/i1/9027173222-120”, “ext-local,vmu950,1”) in new stack
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Goto (ext-local,vmu950,1)
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Executing [[email protected]:1] Macro(“DAHDI/i1/9027173222-120”, “vm,950,NOANSWER,RETURN”) in new stack
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Executing [[email protected]:1] Macro(“DAHDI/i1/9027173222-120”, “user-callerid,SKIPTTL”) in new stack
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Executing [[email protected]:1] Set(“DAHDI/i1/9027173222-120”, “AMPUSER=9027173222”) in new stack
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Executing [[email protected]:2] GotoIf(“DAHDI/i1/9027173222-120”, “0?report”) in new stack
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Executing [[email protected]:3] ExecIf(“DAHDI/i1/9027173222-120”, “0?Set(REALCALLERIDNUM=9027173222)”) in new stack
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Executing [[email protected]:4] Set(“DAHDI/i1/9027173222-120”, “AMPUSER=”) in new stack
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Executing [[email protected]:5] Set(“DAHDI/i1/9027173222-120”, “AMPUSERCIDNAME=”) in new stack
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Executing [[email protected]:6] GotoIf(“DAHDI/i1/9027173222-120”, “1?report”) in new stack
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Goto (macro-user-callerid,s,13)
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Executing [[email protected]:13] GotoIf(“DAHDI/i1/9027173222-120”, “1?continue”) in new stack
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Goto (macro-user-callerid,s,26)
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Executing [[email protected]:26] Set(“DAHDI/i1/9027173222-120”, “CALLERID(number)=9027173222”) in new stack
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Executing [[email protected]:27] Set(“DAHDI/i1/9027173222-120”, “CALLERID(name)=9027173222”) in new stack
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Executing [[email protected]:28] Set(“DAHDI/i1/9027173222-120”, “CHANNEL(language)=en”) in new stack
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Executing [[email protected]:2] Set(“DAHDI/i1/9027173222-120”, “VMGAIN=”"") in new stack
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Executing [[email protected]:3] Macro(“DAHDI/i1/9027173222-120”, “blkvm-check,”) in new stack
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Executing [[email protected]:1] Set(“DAHDI/i1/9027173222-120”, “GOSUB_RETVAL=”) in new stack
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Executing [[email protected]:2] ExecIf(“DAHDI/i1/9027173222-120”, “0?Set(GOSUB_RETVAL=TRUE)”) in new stack
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Executing [[email protected]:3] MacroExit(“DAHDI/i1/9027173222-120”, “”) in new stack
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Executing [[email protected]:4] GotoIf(“DAHDI/i1/9027173222-120”, “1?vmx,1”) in new stack
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Goto (macro-vm,vmx,1)
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Executing [[email protected]:1] Set(“DAHDI/i1/9027173222-120”, “MEXTEN=950”) in new stack
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Executing [[email protected]:2] Set(“DAHDI/i1/9027173222-120”, “MMODE=NOANSWER”) in new stack
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Executing [[email protected]:3] Set(“DAHDI/i1/9027173222-120”, “RETVM=RETURN”) in new stack
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Executing [[email protected]:4] Set(“DAHDI/i1/9027173222-120”, “MODE=unavail”) in new stack
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Executing [[email protected]:5] GotoIf(“DAHDI/i1/9027173222-120”, “1?chknomsg”) in new stack
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Goto (macro-vm,vmx,8)
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Executing [[email protected]:8] GotoIf(“DAHDI/i1/9027173222-120”, “0?s-NOANSWER,1”) in new stack
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Executing [[email protected]:9] GotoIf(“DAHDI/i1/9027173222-120”, “1?notdirect”) in new stack
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Goto (macro-vm,vmx,11)
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Executing [[email protected]:11] NoOp(“DAHDI/i1/9027173222-120”, “Checking if ext 950 is enabled: blocked”) in new stack
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Executing [[email protected]:12] GotoIf(“DAHDI/i1/9027173222-120”, “1?s-NOANSWER,1”) in new stack
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Goto (macro-vm,s-NOANSWER,1)
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Executing [[email protected]:1] Macro(“DAHDI/i1/9027173222-120”, “get-vmcontext,950”) in new stack
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Executing [[email protected]:1] Set(“DAHDI/i1/9027173222-120”, “VMCONTEXT=default”) in new stack
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Executing [[email protected]:2] GotoIf(“DAHDI/i1/9027173222-120”, “0?200:300”) in new stack
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Goto (macro-get-vmcontext,s,300)
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Executing [[email protected]:300] NoOp(“DAHDI/i1/9027173222-120”, “”) in new stack
[2015-07-17 09:55:03] VERBOSE[-1] pbx.c: – Executing [[email protected]:2] VoiceMail(“DAHDI/i1/9027173222-120”, “[email protected],su”"") in new stack
[2015-07-17 09:55:03] VERBOSE[-1] file.c: – <DAHDI/i1/9027173222-120> Playing ‘vm-theperson.ulaw’ (language ‘en’)
[2015-07-17 09:55:05] VERBOSE[-1] file.c: – <DAHDI/i1/9027173222-120> Playing ‘digits/9.ulaw’ (language ‘en’)
[2015-07-17 09:55:06] VERBOSE[-1] file.c: – <DAHDI/i1/9027173222-120> Playing ‘digits/5.ulaw’ (language ‘en’)
[2015-07-17 09:55:06] VERBOSE[-1] file.c: – <DAHDI/i1/9027173222-120> Playing ‘digits/0.ulaw’ (language ‘en’)
[2015-07-17 09:55:07] VERBOSE[-1] app_dial.c: – DAHDI/i1/9025805011-121 answered SIP/440-00000177
[2015-07-17 09:55:07] VERBOSE[-1] file.c: – <DAHDI/i1/9027173222-120> Playing ‘vm-isunavail.ulaw’ (language ‘en’)
[2015-07-17 09:55:08] VERBOSE[-1] file.c: – <DAHDI/i1/9027173222-120> Playing ‘beep.ulaw’ (language ‘en’)
[2015-07-17 09:55:09] VERBOSE[-1] app_voicemail.c: – Recording the message
[2015-07-17 09:55:09] VERBOSE[-1] app.c: – x=0, open writing: /var/spool/asterisk/voicemail/default/950/tmp/Dyg6R4 format: wav, 0x1f72ff38
[2015-07-17 09:55:10] VERBOSE[-1] sig_pri.c: – Span 1: Channel 0/22 got hangup request, cause 16
[2015-07-17 09:55:10] VERBOSE[-1] app.c: – User hung up
[2015-07-17 09:55:10] VERBOSE[-1] config.c: == Parsing ‘/var/spool/asterisk/voicemail/default/950/INBOX/msg0005.txt’: [2015-07-17 09:55:10] VERBOSE[-1] config.c: == Found
[2015-07-17 09:55:10] VERBOSE[-1] app_macro.c: == Spawn extension (macro-vm, s-NOANSWER, 2) exited non-zero on ‘DAHDI/i1/9027173222-120’ in macro ‘vm’
[2015-07-17 09:55:10] VERBOSE[-1] pbx.c: == Spawn extension (ext-local, vmu950, 1) exited non-zero on ‘DAHDI/i1/9027173222-120’
[2015-07-17 09:55:10] VERBOSE[-1] pbx.c: – Executing [[email protected]:1] Macro(“DAHDI/i1/9027173222-120”, “hangupcall,”) in new stack
[2015-07-17 09:55:10] VERBOSE[-1] pbx.c: – Executing [[email protected]:1] GotoIf(“DAHDI/i1/9027173222-120”, “1?theend”) in new stack
[2015-07-17 09:55:10] VERBOSE[-1] pbx.c: – Goto (macro-hangupcall,s,3)
[2015-07-17 09:55:10] VERBOSE[-1] pbx.c: – Executing [[email protected]:3] ExecIf(“DAHDI/i1/9027173222-120”, “0?Set(CDR(recordingfile)=)”) in new stack
[2015-07-17 09:55:10] VERBOSE[-1] pbx.c: – Executing [[email protected]:4] Hangup(“DAHDI/i1/9027173222-120”, “”) in new stack
[2015-07-17 09:55:10] VERBOSE[-1] app_macro.c: == Spawn extension (macro-hangupcall, s, 4) exited non-zero on ‘DAHDI/i1/9027173222-120’ in macro ‘hangupcall’
[2015-07-17 09:55:10] VERBOSE[-1] pbx.c: == Spawn extension (ext-local, h, 1) exited non-zero on ‘DAHDI/i1/9027173222-120’
[2015-07-17 09:55:10] VERBOSE[-1] chan_dahdi.c: – Hungup ‘DAHDI/i1/9027173222-120’
[2015-07-17 09:55:10] VERBOSE[-1] app_mixmonitor.c: == MixMonitor close filestream
[2015-07-17 09:55:10] VERBOSE[-1] app_mixmonitor.c: == End MixMonitor Recording DAHDI/i1/9027173222-120
[2015-07-17 09:55:18] VERBOSE[-1] sig_pri.c: – Span 1: Channel 0/1 got hangup request, cause 16

Ok I have found this but unable to uncheck

Voicemail Instructions Standard Voicemail prompts

Uncheck to play a beep after your personal voicemail greeting.

~ Was able to uncheck… still getting the same message.