I made sure I disabled it as per group where those users are. Will see if this affects them but some of those users, they didn’t even know about DND, it is less possible that they accidently activated it.
So, after confirming DND was disabled on a user/group settings and phone apps, I can still see this issue… Any idea where to look? What logs are needed to see the cause?
So far so good. When I put this post, the PBX had already downloaded 1.62 firmware, and I think I went to the phone’s template and re-saved it so that red apply button appeared. I thought they all got updated.
Apparently, they weren’t.
Last week, I went to extension mapping and re-mapped them all after which it might be fixed now.