The local State Bar is one of our customers and we help them do Law Day’s several times a year - Free legal advice to groups that can’t afford lawyers.
In the past, the volunteer lawyers would all show up, sit at a free desk (they have tons) and answer calls.
COVID screwed that up - so this year, we set up Queue’s with Cel Phones as Agents, the lawyers all sit at home, and the calls come flooding in - The State Bar personnel are actually there in the office (they work there) directing the calls to the Topic-Queues, but all the Queue Agents are Virtual Extensions with FM/FM and they ring to the Cel Phones of the lawyers.
Within 2 minutes of Law Day starting, we already had 30 people connected to lawyers and getting advice - Sweet.
I love how easy things like this are to do - old systems we used to use (and even some of my current Hosted systems) can’t or won’t allow this flexibility.