System says extention invalide but it

FreePBX Tips and Tricks
#1

Hi,

Sometimes I receive calls from users telling me that when outside people call and once automated service answers, they put a valid extension but the system replies that the extension is invalid.

From inside the network, I can call the extension no problem. I even call with the outside number and able to access extension. Can’t recreate the problem.

It is getting to be a nuisance as I receive often emails from remote sites informing me of this problem. Problem does not happen every day. But on a day it happens, it happens often and with different extensions.

Also we have a few sites, and I only have problems with this perticular site.

Thanks in advance fopr any help provided.

#2

We also had a few customers telling us the same thing and the only time we were able to recreate it is by dialing the extension numbers really quickly.

#3

Were you able to find the cause of this problem?

#4