Long time lurker and learner from this site, but first time posting.
I’m running into a problem with voicemail greetings from only 1 extension. It is saying the file is not in the correct format, but when I run ‘file busy.way’ all the info looks correct.
busy.wav: RIFF (little-endian) data, WAVE audio, Microsoft PCM, 16 bit, mono 8000 Hz
I’ve rerun fconsole chown to make sure permissions are set correctly, but it still says invalid file. I’ve attached a scrubbed log file of the incoming call. Any help is greatly appreciated.
[2020-09-11 08:05:56] VERBOSE[30172][C-0000000f] pbx.c: Executing [vmx@macro-vm:10] GotoIf(“SIP/fpbx-1-b6ddd880-0000000f”, “0?s-NOANSWER,1”) in new stack
[2020-09-11 08:05:56] VERBOSE[30172][C-0000000f] pbx.c: Executing [vmx@macro-vm:11] GotoIf(“SIP/fpbx-1-b6ddd880-0000000f”, “1?notdirect”) in new stack
[2020-09-11 08:05:56] VERBOSE[30172][C-0000000f] pbx_builtins.c: Goto (macro-vm,vmx,13)
[2020-09-11 08:05:56] VERBOSE[30172][C-0000000f] pbx.c: Executing [vmx@macro-vm:13] NoOp(“SIP/fpbx-1-b6ddd880-0000000f”, "Checking if ext 7000 is enabled: ") in new stack
[2020-09-11 08:05:56] VERBOSE[30172][C-0000000f] pbx.c: Executing [vmx@macro-vm:14] GotoIf(“SIP/fpbx-1-b6ddd880-0000000f”, “1?s-NOANSWER,1”) in new stack
[2020-09-11 08:05:56] VERBOSE[30172][C-0000000f] pbx_builtins.c: Goto (macro-vm,s-NOANSWER,1)
[2020-09-11 08:05:56] VERBOSE[30172][C-0000000f] pbx.c: Executing [s-NOANSWER@macro-vm:1] Macro(“SIP/fpbx-1-b6ddd880-0000000f”, “get-vmcontext,7000”) in new stack
[2020-09-11 08:05:56] VERBOSE[30172][C-0000000f] pbx.c: Executing [s@macro-get-vmcontext:1] Set(“SIP/fpbx-1-b6ddd880-0000000f”, “VMCONTEXT=default”) in new stack
[2020-09-11 08:05:56] VERBOSE[30172][C-0000000f] pbx.c: Executing [s@macro-get-vmcontext:2] GotoIf(“SIP/fpbx-1-b6ddd880-0000000f”, “0?200:300”) in new stack
[2020-09-11 08:05:56] VERBOSE[30172][C-0000000f] pbx_builtins.c: Goto (macro-get-vmcontext,s,300)
[2020-09-11 08:05:56] VERBOSE[30172][C-0000000f] pbx.c: Executing [s@macro-get-vmcontext:300] NoOp(“SIP/fpbx-1-b6ddd880-0000000f”, “”) in new stack
[2020-09-11 08:05:56] VERBOSE[30172][C-0000000f] pbx.c: Executing [s-NOANSWER@macro-vm:2] VoiceMail(“SIP/fpbx-1-b6ddd880-0000000f”, “7000@default,u”) in new stack
[2020-09-11 08:05:56] WARNING[30172][C-0000000f] format_wav.c: Not a supported wav file format (49). Only PCM encoded, 16 bit, mono, 8kHz/16kHz files are supported with a lowercase ‘.wav’ extension.
[2020-09-11 08:05:56] WARNING[30172][C-0000000f] file.c: Unable to open format wav
[2020-09-11 08:05:56] WARNING[30172][C-0000000f] file.c: Unable to open /var/spool/asterisk/voicemail/default/7000/temp (format (ulaw)): No such file or directory
[2020-09-11 08:05:56] VERBOSE[30172][C-0000000f] file.c: <SIP/fpbx-1-b6ddd880-0000000f> Playing ‘vm-intro.ulaw’ (language ‘en’)
[2020-09-11 08:06:00] VERBOSE[30172][C-0000000f] app_macro.c: Spawn extension (macro-vm, s-NOANSWER, 2) exited non-zero on ‘SIP/fpbx-1-b6ddd880-0000000f’ in macro ‘vm’
[2020-09-11 08:06:00] VERBOSE[30172][C-0000000f] pbx.c: Spawn extension (ext-local, vmu7000, 1) exited non-zero on ‘SIP/fpbx-1-b6ddd880-0000000f’
[2020-09-11 08:06:00] VERBOSE[30172][C-0000000f] pbx.c: Executing [h@ext-local:1] Macro(“SIP/fpbx-1-b6ddd880-0000000f”, “hangupcall,”) in new stack