Stutter or dropout on incoming call (ivr)

General Help
1

FreePBX 14.0.13.28

Caller hears a stutter at beginning of announcement when dialing in from outside. (Copper line)
Recording starts with ‘Thank you for calling…’ but sounds like ‘Th (dropout) k you for calling’.
Dialing 7777 internally sounds fine.
Happens only on Time Condition ‘Incoming’
Time condition: Incoming destination: IVR & Main business hours
Time group mode.
Time group: Incoming
08:88 - 16:30. Mon-Thu.

Other time conditions lead to different recordings and don’t have this problem.

Has anyone else had this issue?

2

Is there a voicemail on the copper line account?

If so, check to see if there’s a VM waiting - this sounds like the standard “VM Stutter” from the old POTS systems.

3

This happens before the call gets to an account. It hits the ivr first.
There is no voicemail service on the trunk.

4

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