Customer has approximately 40 messages on hold (short 10-30 sec spots).
Does not want them played in order (system seems to play alphabetically)
Wants random play so clients don’t start with same song or message each time they are placed on hold.
Wants to know if we can print out a list of what the system is playing over a period of time.
And, yes, customers can wait in a queue for 3-7 minutes sometimes longer.
Is there a way to set some sort of log to document some of this?