Strange behavior of DTMF from DID

General Help
1

Well, the situation I have is as following:

  • voipcheap trunk, set up correctly, all outgoing calls are working
  • 1 DID number (via Voxbone); calls to that nr are accepted as inbound route with specified DID; there is an IVR which takes a call offering several options (“press1…, press 2…”)

the problem:

  • if a call comes directly from my DID provider to my freepbx, caller hears IVR but DTMF simply doesn’t work, neither I can see in log that anything comes from a caller (I mean cannot see any dtmf is pressed)

  • then I have created another inbound route with anyDID/anyCID. In Voxbone (my DID provider) I have forwarded all calls to go to my Voipcheap account instead direct to my freepbx. Logically as my freepbx is connected to voipcheap sip server as a client (as freepbx trunk) that call is being transferred from voipcheap server to my freepbx. And guess what? dtmf is working now and a caller can easily choose appropriate option from IVR menu!

Any logical explanation for this (strange) behavior?

Must mention that firstly I thought my DID provider doesn’t carry out dtmf properly (though they say the do it as RTP payload) but apparently they really do as dtmf has been transferred to voipcheap server ann then re-transferred to py freepbx. That’s what confusing me.
Of course sollution with voipcheap in between is not acceptable because it’s not reliable in case voipcheap server goes down, account expires, betamax went to bankruptcy :wink: etc…

2

Hi,

I have the same problem with incoming calls, the dtmf doesn’t get to the pbx but is carried out properly by the ISP (voip). In this case, i work for the ISP and we have had similar problems with other clients and it has been because of the use of a different payload type for RFC2833. In those cases the client has changed the payload type modifying the parameter in RTP.C file, but in this new case the client has trixbox 1.2. I need to indicate to our client how to adjust the payload type through freepbx and honestly i don’t have any experience with freepbx.

I would appreciate if someone can tell me how to adjust payload type through freepbx.

Thanks in advance.

Johan Puentes