kiranpk
June 12, 2024, 11:02am
1
Hi All,
Yes, in the outbound route set recording to “Never” which will turn off recording.
cyberco
June 12, 2024, 1:49pm
3
Not tested for a few weeks but there seemed to be an issue with external transfers not honouring the Never flag.
Call recording does not stop when call is transferred to a route that is set to Never.
The call is answered by an agent in a queue thats set to record, The agent makes an attened transfer to an external number via a route that set to ‘Never’ record . but the cdr for the external call shows no linked recording but on checking the initial recording of the agents call the whole call is there including the transferred part
looking at the logs I see that the Never flag is there and its stopping the…
i put a work around in place to to it.
system
July 13, 2024, 1:50pm
4
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