Status based routing possible?

[kombi1]

Can a caller be redirected to another extension or ring group based on the status of the extension? (i.e. Available, Unavaiblable, Do Not Disturb etc.)

[lgaetz (Lorne Gaetz)]

Pretty much all call flow questions that take the form of, “I want to branch a call between X and Y depending on the value of Z” can be done with the Dynamic Routes module, including this one:

Using Dynamic Routes to branch call flow based on extension state

The “hint” in Asterisk is a dialplan mechanism that is defined to track the state of one or more resources such as a local device. Many things in FreePBX dialplan have an associated hint such as voicemail boxes, toggle feature codes, etc. It’s the hint that determines the behavior of the LED when you program a BLF button on a phone, but it can have other uses as well. From the Asterisk console run the command: core show hints and get a list of all hints available on the system. Some will be o…

edit - there are also settings in the extension advanced tab for alternate destinations.