Spontaneous parking with EPM on Digium phones

We have EPM, and Digium D70s. Using the Parking REST App. Some calls will spontaneously park at random intervals. I originally thought this might be limited to a specific phone, but now has happened to others as well. Has anyone lese seen this behaviour? Any clues on where to start looking?

Freepbx 13.0.54
Asterisk 11.21.0
Digium Firmware 1.4.2.1.73372

Curt, I just updated to PBX Firmware: 10.13.66-7 and first call I made was spontaneous parked. Never had this issue till I updated.

That’s the version I’m running here. Thanks for the confirmation. Nice to know I’m not going crazy alone. :smile:

I have a Digium D50 and Distro version 10.13.66-7 and can’t reproduce this. What are the exact steps required to make this happen.

For me I dialed a 10 digit number and pressed the dial button. Once the call was ringing I pressed the Headset button on the phone and about 10 seconds later the call was placed in park. The second time it occurred it was about 3 mins into the conversation but the same process. I have only had this happen 2 times since I upgraded today. @cvsjmabbott let me know if you figure something out.

Ours has primarily happened on incoming calls. No headsets involved. If it does it once, it will probably do it once more within 30 seconds. I’ve not seen it myself, and was at first assuming user error, but it’s happened too many times with users I trust to be aware and competent to assume that any more.

Steps as best I can tell are as follows:

  • Answer incoming call.
  • Park call.
  • Retrieve call from same phone or another.
  • It looks like about a 5% chance, based on very rough math, that the retrieved call will repark on it’s own.

I’ll reply again here if I make any sense out of it.

Still struggling with this. Here’s a call event log for a call when it happened 4 times in the space of a 32 second long call. You can see that it was originally answered by extension 33, then parked. Extension 21 picked up and then the call spontaneously parked 4 times.

Can anyone tell from this event log what I need to do about it? Is this something I’ve done or can correct, or should I report this as a bug?

Here’s the sanitized log:

Call Event Log - Search Returned 82 Events

Time	Event	CNAM	CNUM	ANI	DID	AMA	exten	context	App	channel	UserDefType	EventExtra	CEL Table
2016-02-15 13:15:30	CHAN_START	CALLER ID NAME	XXXXXXXXXX			DEFAULT	XXEXTDIDXX	from-trunk		SIP/voipms-00000f85				
2016-02-15 13:15:30	ANSWER	CALLER ID NAME	XXXXXXXXXX	XXXXXXXXXX	XXEXTDIDXX	DEFAULT	s	app-announcement-6	Answer	SIP/voipms-00000f85				
2016-02-15 13:15:39	CHAN_START	Extension21	21			DEFAULT	s	from-internal		SIP/21-00000f86				
2016-02-15 13:15:39	CHAN_START	Extension27	27			DEFAULT	s	from-internal		SIP/27-00000f87				
2016-02-15 13:15:39	CHAN_START	Extension28	28			DEFAULT	s	from-internal		SIP/28-00000f88				
2016-02-15 13:15:39	CHAN_START	Extension31	31			DEFAULT	s	from-internal		SIP/31-00000f89				
2016-02-15 13:15:39	CHAN_START	Extension44	44			DEFAULT	s	from-internal		SIP/44-00000f8a				
2016-02-15 13:15:39	CHAN_START	Extension33	33			DEFAULT	s	from-internal		SIP/33-00000f8b				
2016-02-15 13:15:45	ANSWER	Extension33	33	33		DEFAULT	600	from-internal	AppDial	SIP/33-00000f8b				
2016-02-15 13:15:45	HANGUP	Extension21	21	21		DEFAULT	600	from-internal	AppDial	SIP/21-00000f86				
2016-02-15 13:15:45	CHAN_END	Extension21	21	21		DEFAULT	600	from-internal	AppDial	SIP/21-00000f86				
2016-02-15 13:15:45	HANGUP	Extension27	27	27		DEFAULT	600	from-internal	AppDial	SIP/27-00000f87				
2016-02-15 13:15:45	CHAN_END	Extension27	27	27		DEFAULT	600	from-internal	AppDial	SIP/27-00000f87				
2016-02-15 13:15:45	HANGUP	Extension28	28	28		DEFAULT	600	from-internal	AppDial	SIP/28-00000f88				
2016-02-15 13:15:45	CHAN_END	Extension28	28	28		DEFAULT	600	from-internal	AppDial	SIP/28-00000f88				
2016-02-15 13:15:45	HANGUP	Extension31	31	31		DEFAULT	600	from-internal	AppDial	SIP/31-00000f89				
2016-02-15 13:15:45	CHAN_END	Extension31	31	31		DEFAULT	600	from-internal	AppDial	SIP/31-00000f89				
2016-02-15 13:15:45	HANGUP	Extension44	44	44		DEFAULT	600	from-internal	AppDial	SIP/44-00000f8a				
2016-02-15 13:15:45	CHAN_END	Extension44	44	44		DEFAULT	600	from-internal	AppDial	SIP/44-00000f8a				
2016-02-15 13:15:45	BRIDGE_START	CALLER ID NAME	XXXXXXXXXX	XXXXXXXXXX	XXEXTDIDXX	DEFAULT	s	macro-dial	Dial	SIP/voipms-00000f85				
2016-02-15 13:16:02	CHAN_START					DEFAULT	s	macro-dial		Parking/SIP/voipms-00000f85				
2016-02-15 13:16:02	CHAN_START					DEFAULT	s	macro-dial		SIPPeer/SIP/33-00000f8b				
2016-02-15 13:16:02	HANGUP					DEFAULT	s	macro-dial	AppDial	SIPPeer/SIP/33-00000f8b<ZOMBIE>				
2016-02-15 13:16:02	CHAN_END					DEFAULT	s	macro-dial	AppDial	SIPPeer/SIP/33-00000f8b<ZOMBIE>				
2016-02-15 13:16:02	PARK_START	CALLER ID NAME	XXXXXXXXXX	XXXXXXXXXX	XXEXTDIDXX	DEFAULT	s	macro-dial	Parked Call	SIP/voipms-00000f85				
2016-02-15 13:16:02	HANGUP					DEFAULT	600	ext-group		Parking/SIP/voipms-00000f85<ZOMBIE>				
2016-02-15 13:16:02	CHAN_END					DEFAULT	600	ext-group		Parking/SIP/voipms-00000f85<ZOMBIE>				
2016-02-15 13:16:02	HANGUP	Extension33	33	33		DEFAULT	s	macro-dial		SIP/33-00000f8b				
2016-02-15 13:16:02	CHAN_END	Extension33	33	33		DEFAULT	s	macro-dial		SIP/33-00000f8b				
2016-02-15 13:16:29	CHAN_START	Extension21	21			DEFAULT	71	from-internal		SIP/21-00000f8c				
Time	Event	CNAM	CNUM	ANI	DID	AMA	exten	context	App	channel	UserDefType	EventExtra	CEL Table
2016-02-15 13:16:30	PARK_END	CALLER ID NAME	XXXXXXXXXX	XXXXXXXXXX	XXEXTDIDXX	DEFAULT	s	macro-dial	Parked Call	SIP/voipms-00000f85				
2016-02-15 13:16:30	ANSWER	Extension21	21	21	71	DEFAULT	s	macro-parked-call	ParkedCall	SIP/21-00000f8c				
2016-02-15 13:16:31	LINKEDID_END	Extension21	21	21	71	DEFAULT	s	macro-parked-call	ParkedCall	SIP/21-00000f8c				
2016-02-15 13:16:31	BRIDGE_START	Extension21	21	21	71	DEFAULT	s	macro-parked-call	ParkedCall	SIP/21-00000f8c				
2016-02-15 13:16:42	CHAN_START					DEFAULT	s	macro-dial		Parking/SIP/voipms-00000f85				
2016-02-15 13:16:43	CHAN_START					DEFAULT	s	macro-parked-call		SIPPeer/SIP/21-00000f8c				
2016-02-15 13:16:43	HANGUP					DEFAULT	s	macro-dial	Parked Call	Parking/SIP/voipms-00000f85<ZOMBIE>				
2016-02-15 13:16:43	CHAN_END					DEFAULT	s	macro-dial	Parked Call	Parking/SIP/voipms-00000f85<ZOMBIE>				
2016-02-15 13:16:43	HANGUP					DEFAULT	71	from-internal		SIPPeer/SIP/21-00000f8c<ZOMBIE>				
2016-02-15 13:16:43	CHAN_END					DEFAULT	71	from-internal		SIPPeer/SIP/21-00000f8c<ZOMBIE>				
2016-02-15 13:16:43	PARK_START	CALLER ID NAME	XXXXXXXXXX	XXXXXXXXXX	XXEXTDIDXX	DEFAULT	s	macro-dial	Parked Call	SIP/voipms-00000f85				
2016-02-15 13:16:43	HANGUP	Extension21	21	21	71	DEFAULT	s	macro-parked-call		SIP/21-00000f8c				
2016-02-15 13:16:43	CHAN_END	Extension21	21	21	71	DEFAULT	s	macro-parked-call		SIP/21-00000f8c				
2016-02-15 13:16:50	CHAN_START	Extension21	21			DEFAULT	71	from-internal		SIP/21-00000f8d				
2016-02-15 13:16:51	PARK_END	CALLER ID NAME	XXXXXXXXXX	XXXXXXXXXX	XXEXTDIDXX	DEFAULT	s	macro-dial	Parked Call	SIP/voipms-00000f85				
2016-02-15 13:16:51	ANSWER	Extension21	21	21	71	DEFAULT	s	macro-parked-call	ParkedCall	SIP/21-00000f8d				
2016-02-15 13:16:52	LINKEDID_END	Extension21	21	21	71	DEFAULT	s	macro-parked-call	ParkedCall	SIP/21-00000f8d				
2016-02-15 13:16:52	BRIDGE_START	Extension21	21	21	71	DEFAULT	s	macro-parked-call	ParkedCall	SIP/21-00000f8d				
2016-02-15 13:17:01	CHAN_START					DEFAULT	s	macro-dial		Parking/SIP/voipms-00000f85				
2016-02-15 13:17:01	CHAN_START					DEFAULT	s	macro-parked-call		SIPPeer/SIP/21-00000f8d				
2016-02-15 13:17:01	HANGUP					DEFAULT	s	macro-dial	Parked Call	Parking/SIP/voipms-00000f85<ZOMBIE>				
2016-02-15 13:17:01	CHAN_END					DEFAULT	s	macro-dial	Parked Call	Parking/SIP/voipms-00000f85<ZOMBIE>				
2016-02-15 13:17:01	PARK_START	CALLER ID NAME	XXXXXXXXXX	XXXXXXXXXX	XXEXTDIDXX	DEFAULT	s	macro-dial	Parked Call	SIP/voipms-00000f85				
2016-02-15 13:17:01	HANGUP					DEFAULT	71	from-internal		SIPPeer/SIP/21-00000f8d<ZOMBIE>				
2016-02-15 13:17:01	CHAN_END					DEFAULT	71	from-internal		SIPPeer/SIP/21-00000f8d<ZOMBIE>				
2016-02-15 13:17:02	HANGUP	Extension21	21	21	71	DEFAULT	s	macro-parked-call		SIP/21-00000f8d				
2016-02-15 13:17:02	CHAN_END	Extension21	21	21	71	DEFAULT	s	macro-parked-call		SIP/21-00000f8d				
2016-02-15 13:17:05	CHAN_START	Extension21	21			DEFAULT	71	from-internal		SIP/21-00000f8e				
2016-02-15 13:17:05	PARK_END	CALLER ID NAME	XXXXXXXXXX	XXXXXXXXXX	XXEXTDIDXX	DEFAULT	s	macro-dial	Parked Call	SIP/voipms-00000f85				
2016-02-15 13:17:05	ANSWER	Extension21	21	21	71	DEFAULT	s	macro-parked-call	ParkedCall	SIP/21-00000f8e				
Time	Event	CNAM	CNUM	ANI	DID	AMA	exten	context	App	channel	UserDefType	EventExtra	CEL Table
2016-02-15 13:17:06	LINKEDID_END	Extension21	21	21	71	DEFAULT	s	macro-parked-call	ParkedCall	SIP/21-00000f8e				
2016-02-15 13:17:06	BRIDGE_START	Extension21	21	21	71	DEFAULT	s	macro-parked-call	ParkedCall	SIP/21-00000f8e				
2016-02-15 13:17:17	CHAN_START					DEFAULT	s	macro-dial		Parking/SIP/voipms-00000f85				
2016-02-15 13:17:17	CHAN_START					DEFAULT	s	macro-parked-call		SIPPeer/SIP/21-00000f8e				
2016-02-15 13:17:17	HANGUP					DEFAULT	s	macro-dial	Parked Call	Parking/SIP/voipms-00000f85<ZOMBIE>				
2016-02-15 13:17:17	CHAN_END					DEFAULT	s	macro-dial	Parked Call	Parking/SIP/voipms-00000f85<ZOMBIE>				
2016-02-15 13:17:17	PARK_START	CALLER ID NAME	XXXXXXXXXX	XXXXXXXXXX	XXEXTDIDXX	DEFAULT	s	macro-dial	Parked Call	SIP/voipms-00000f85				
2016-02-15 13:17:17	HANGUP					DEFAULT	71	from-internal		SIPPeer/SIP/21-00000f8e<ZOMBIE>				
2016-02-15 13:17:17	CHAN_END					DEFAULT	71	from-internal		SIPPeer/SIP/21-00000f8e<ZOMBIE>				
2016-02-15 13:17:17	HANGUP	Extension21	21	21	71	DEFAULT	s	macro-parked-call		SIP/21-00000f8e				
2016-02-15 13:17:17	CHAN_END	Extension21	21	21	71	DEFAULT	s	macro-parked-call		SIP/21-00000f8e				
2016-02-15 13:17:21	CHAN_START	Extension21	21			DEFAULT	71	from-internal		SIP/21-00000f8f				
2016-02-15 13:17:22	PARK_END	CALLER ID NAME	XXXXXXXXXX	XXXXXXXXXX	XXEXTDIDXX	DEFAULT	s	macro-dial	Parked Call	SIP/voipms-00000f85				
2016-02-15 13:17:22	ANSWER	Extension21	21	21	71	DEFAULT	s	macro-parked-call	ParkedCall	SIP/21-00000f8f				
2016-02-15 13:17:23	LINKEDID_END	Extension21	21	21	71	DEFAULT	s	macro-parked-call	ParkedCall	SIP/21-00000f8f				
2016-02-15 13:17:23	BRIDGE_START	Extension21	21	21	71	DEFAULT	s	macro-parked-call	ParkedCall	SIP/21-00000f8f				
2016-02-15 13:18:16	BRIDGE_END	Extension21	21	21	71	DEFAULT	s	macro-parked-call	ParkedCall	SIP/21-00000f8f				
2016-02-15 13:18:16	HANGUP	CALLER ID NAME	XXXXXXXXXX	XXXXXXXXXX	XXEXTDIDXX	DEFAULT	s	macro-dial	Parked Call	SIP/voipms-00000f85				
2016-02-15 13:18:16	CHAN_END	CALLER ID NAME	XXXXXXXXXX	XXXXXXXXXX	XXEXTDIDXX	DEFAULT	s	macro-dial	Parked Call	SIP/voipms-00000f85				
2016-02-15 13:18:16	HANGUP	Extension21	21	21	71	DEFAULT	71	from-internal		SIP/21-00000f8f				
2016-02-15 13:18:16	CHAN_END	Extension21	21	21	71	DEFAULT	71	from-internal		SIP/21-00000f8f				
2016-02-15 13:18:16	LINKEDID_END	Extension21	21	21	71	DEFAULT	71	from-internal		SIP/21-00000f8f				
Related Call Detail Records

Call Date	Recording	System	CallerID	Outbound CallerID	DID	App	Destination	Disposition	Duration	Userfield	Account	CDR Table	CDR Graph
2016-02-15 13:15:30		1455563730.25347	"CALLER ID NAME"<XXXXXXXXXX>		XXEXTDIDXX	Dial	600	ANSWERED	00:32				
2016-02-15 13:16:29		1455563789.25358	"Extension21 "<21>			ParkedCall	71	ANSWERED	00:14				
2016-02-15 13:16:50		1455563810.25361	"Extension21 "<21>			ParkedCall	71	ANSWERED	00:11				
2016-02-15 13:17:05		1455563825.25366	"Extension21 "<21>			ParkedCall	71	ANSWERED	00:12				
2016-02-15 13:17:21		1455563841.25369	"Extension21 "<21>			ParkedCall	71	ANSWERED	00:55				

Thanks!

Another bit of information, I don’t know if it’s pertinent or not: I have set the ring groups to ignore busy extensions, because if the phone rings while someone is on a call, they then cannot park that call. This still happens, although much less frequently, if someone makes an extension to extension call within the office to someone who is on a call. Again, the end result is that if the phone rings while a call is in progress, then parking does not work on that call.