I have a few external callers, where the CID is passed, but only the number without the name. So the phone show 123-456-7890 for both the number and the name. I was wondering if it would be possible to tell FreePBX that if a call comes from 123-456-7890 then display the name “John Doe”.
I haven’t found any “feature” or module that explicitly states this can be done. I thought perhaps the “Contact Manager” module could do the trick, however, I created an external group, put the person’s name in with the phone number as it shows up on the incoming CID, but still only show their phone number.
If anyone knows of a module or way this can be done it would be appreciated. 