So I filed an FCC complaint against AT&T. The complaint basically said that, since switching to VOIP, I have not been able to receive calls from AT&T customers on one Milwaukee-area wire center.
About a week later, I received a call from a nice lady from AT&T (Atlanta) saying they would be looking into it. A day or two later, I got a call from a different AT&T person (Dallas) that kept saying he “worked in the office of the president” and that there wasn’t anything he would do because I wasn’t an AT&T customer.
I explained the people trying to call me were AT&T customers.
“Can’t help you,” he said.
He kept saying stuff like “too bad you aren’t an AT&T customer, we’d be all over this.” As a former AT&T customer, I just kind of chuckled. This AT&T guy did say I could have my provider call him, and he’d tell them what to do. I told him I wouldn’t waste their time, “thank you very much.”
So, with the permission of two customers, I filed FCC complaints against AT&T saying their calls wouldn’t go through to my number. I didn’t want to be a complete jerk, so I figured I’d start with two.
In the complaints, I mentioned the original complaint (made by me) and noted that AT&T’s “office of the president” refused to do anything about it.
So I got a call from another nice AT&T lady (Atlanta again) and she said she would look into it. This time, a day or two later, I got a call from an AT&T tech and he said he was working on the switch. An hour later, I got a call and he said “all fixed.” And, in fact, I was able to verify this by having customers call me.
A couple hours later, the nice Atlanta lady called and asked if I was satisfied. Of course I was, but she left me with contact information if I should have any more problems.
All the AT&T people I spoke to were very nice and helpful, except for that one guy that claimed to work in the “office of the president.”