Here is the situation.
I have an employee that covers a large office where there are multiple phones. When a call comes into the main queue it rings his ‘Ring Group’ so that all of his phones ring at the same time and then he answers. Well if he is not at his main phone and a second call comes in at the same time it starts ringing all of his other phones. I would like the queue to understand if one of the phones on the ring group are busy do not ring any of the other phones and move on to the next available agent and try them.
Now there might be a better way of setting this up, but a ring group made the most sense to me. Obviously it is not made to do what I am trying to do, so there might be something better I can use. The ringall-prim gets me part way there. I just need to extend that functionality to all of the extensions in the ring group and not just the primary.
Thoughts or ideas?
Edit - Last night I was thinking. Would this be possible using a custom dial plan?