I know that this is a hot topic and I have read through many of the previous threads. My question is a bit more specific.
I have customers that are considering keeping their employee’s home permanently. They want to provide business phones to them. They want to use a softphone but I am aware of the kari’s law issues.
My question, is…given they are home and have at least one phone (if not 2), do we still need to provide 911 on the softphone? If the company instructs the user NOT to use the softphone for 911, does that give us a pass?
how are others handling this?