SIP Trunk stops sending/receiving external calls

After upgrading from v13 to v14, the SIP trunk to Cisco CUBE will stop forwarding/receiving calls. A reboot of the freepbx solves the issue but problem persists. Would someone provide the correct SIP trunk settings for connection to Cisco CUBE? Also, is there something else that would resolve this issue?

This doesn’t sound like a SIP problem. You might want us to look at the logs for the connection when the problem instantiates.

This happened Tuesday. What log is needed and where can I locate it?

Excerpt from the log–

[2020-01-21 07:55:53] VERBOSE[8163][C-000021ca] pbx.c: Executing [s@macro-dialout-trunk:31] GotoIf(“SIP/669-00000659”, “0?customtrunk”) in new stack
[2020-01-21 07:55:53] VERBOSE[8163][C-000021ca] pbx.c: Executing [s@macro-dialout-trunk:32] ExecIf(“SIP/669-00000659”, “0?Set(DIAL_TRUNK_OPTIONS=)”) in new stack
[2020-01-21 07:55:53] VERBOSE[8163][C-000021ca] pbx.c: Executing [s@macro-dialout-trunk:33] Dial(“SIP/669-00000659”, “SIP/cisco/918004370915,300,Tb(func-apply-sipheaders^s^1,(1))”) in new stack
[2020-01-21 07:55:53] WARNING[8163][C-000021ca] app_dial.c: Unable to create channel of type ‘SIP’ (cause 20 - Subscriber absent)
[2020-01-21 07:55:53] VERBOSE[8163][C-000021ca] app_dial.c: Everyone is busy/congested at this time (1:0/0/1)
[2020-01-21 07:55:53] VERBOSE[8163][C-000021ca] pbx.c: Executing [s@macro-dialout-trunk:34] NoOp(“SIP/669-00000659”, “Dial failed for some reason with DIALSTATUS = CHANUNAVAIL and HANGUPCAUSE = 20”) in new stack

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