Considering starting from scratch for a small office. Current install is quite old, modules outdated, phones outdated, etc. All firewalled off carefully. No access to any of the admin or ucp except from a single ip so I feel like it’s reasonably safe… anyway, time to move on.
Looking at Sangoma p325 phones (just purchased one) for phone apps such as visual voicemail.
The question is what is the best way to configure extensions & voicemails. It’s a small office w/ 3 employees.
DIDs-
- 1 primary to an IVR
- 1 direct to the boss
Person 1 (The Boss/Doctor) - Usually does not answer main line, calls back messages. Does have a direct line that mostly goes to her voicemail. I had a queue setup so she can occasionally have calls go to her phone when others are out. But mostly she’s with patients so she lets things go to voicemail anyway. (Was setup as 7001)
Person 2 (receptionist) - Primary person to answer the main DID or collect the voicemails off of it. Works from office or home depending on day of week. Has a phone at each location. Needs to be able to disable home phone after hours, manually is fine. (Was setup for extension 7000 (office), 7002 (home)).
Person 3 (billing) - Covers for receptionst when they are out. Needs to be able to pickup calls on the main line (extension 7003).
Primary DID goes to an IVR → queue → voicemail for 7000.
Everyone dials the voicemail number for 7000 to check the main messages.
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Can the visual voicemail on the Sangoma (p325) phones see multiple voicemail boxes?
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Is the queue and two extensions for person 2 the best method for someone with flex office schedule?