I’m setting up a tiny inbound contact centre, where most of the agents have radically different hours of availability. For example, one agent is available 9-12 and 2-4:30 Monday, 10-2pm Tuesday and 9-4 Thursday. Other agents are available in different and equally weird time windows through the week.
I’ve set up a timecode groups and time condition for each agent, to forward to their extension when the time matches, or hang up if not.
My question is - what’s the best way to combine them into a single destination?
Should I set up extra extensions and have these forward through to the respective time conditions, then build a queue or ring group targeting these extensions?
Or should I set up custom applications for each time condition, then set up a ring group including the pseudo-extension number of each custom application?
Or is there a simpler and cleaner way?
Thanks for any help