Setting calls to specific number to go out over a specific route

spom · May 22, 2018, 5:59pm

I want all calls to a conference call center to go out over a SIP trunk instead of over the analog card.
I thought I just needed to add a new Outbound route, with the destination number (listed in the matching section under two lines with and without a leading 1), but when I test it goes out over the existing outbound route (which is listed below-the conference route is at the top). I even tried to assign it to a particular CID so just the conference room extension would use that. But no luck.
Is there something else that I’m missing? Not feeling too SMRT today so looking for some insight.

Stewart1 · May 22, 2018, 7:04pm

I’ve no idea what may be wrong. If your system requires e.g. dialing 9 before an outside call, adjust your new route accordingly. Confirm that you did Apply Configuration. Try restarting Asterisk.

If no luck, examine /etc/asterisk/extensions_additional.conf. Look at the [outbound-allroutes] context, confirm that your new route is listed and note which outrt- number is assigned. Then, on a failing (incorrectly routed) call, look at the Asterisk log and see why your outrt wasn’t executed correctly (or at all).

comtech · May 22, 2018, 7:08pm

It sounds correct.

Look in the logs to see what the number is dialing out as, make sure it matches your route.
Make sure there are no route conflicts between the two.
Apply config?

The log is authoritive. If you can trace a call, you will see each step. Hopefully its just a quick miss key.

spom · May 22, 2018, 7:52pm

Apply config is done.
I removed the extension filter, so it should just be any call dialed (to my phone number) that should be going over the SIP trunk.

Here’s the conf file and the log for the call (which shows it going out over DAHDI/g0).
The log doesn’t contain outrt-5; is it not even seeing these

From /etc/asterisk/extensions_additional.conf:

[outbound-allroutes]
include => outrt-5 ; Conference call
include => outrt-3 ; Outgoing over POTS then SIP
include => outrt-1 ; Outbound
exten => foo,1,Noop(bar)

;--== end of [outbound-allroutes] ==--;


[outrt-5] ; Conference call
exten => 13334441011,1,Macro(user-callerid,LIMIT,EXTERNAL,)
exten => 13334441011,n,Gosub(sub-record-check,s,1(out,${EXTEN},dontcare))
exten => 13334441011,n,ExecIf($[ "${CALLEE_ACCOUNCODE}" != "" ] ?Set(CDR(accountcode)=${CALLEE_ACC$
exten => 13472181011,n,Set(MOHCLASS=${IF($["${MOHCLASS}"=""]?default:${MOHCLASS})})
exten => 13334441011,n,Set(_NODEST=)
exten => 13334441011,n,Macro(dialout-trunk,2,${EXTEN},,off)
exten => 13334441011,n,Macro(dialout-trunk,1,${EXTEN},,off)
exten => 13334441011,n,Macro(outisbusy,)

;--== end of [outrt-5] ==--;


[outrt-3] ; Outgoing over POTS then SIP
exten => _011.,1,Macro(user-callerid,LIMIT,EXTERNAL,)

log file for the call:

[2018-05-22 15:31:12] VERBOSE[3059][C-0000007f] netsock2.c: Using SIP RTP TOS bits 184
[2018-05-22 15:31:12] VERBOSE[3059][C-0000007f] netsock2.c: Using SIP RTP CoS mark 5
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [13334441011@from-internal:1] Macro("SIP/9410-00000095", "user-callerid,LIMIT") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-user-callerid:1] Set("SIP/9410-00000095", "TOUCH_MONITOR=1527017472.1912") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-user-callerid:2] Set("SIP/9410-00000095", "AMPUSER=9410") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-user-callerid:3] GotoIf("SIP/9410-00000095", "0?report") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-user-callerid:4] ExecIf("SIP/9410-00000095", "1?Set(REALCALLERIDNUM=9410)") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-user-callerid:5] Set("SIP/9410-00000095", "AMPUSER=9410") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-user-callerid:6] GotoIf("SIP/9410-00000095", "0?limit") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-user-callerid:7] Set("SIP/9410-00000095", "AMPUSERCIDNAME=Saiya x9410") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-user-callerid:8] GotoIf("SIP/9410-00000095", "0?report") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-user-callerid:9] Set("SIP/9410-00000095", "AMPUSERCID=9410") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-user-callerid:10] Set("SIP/9410-00000095", "__DIAL_OPTIONS=Ttr") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-user-callerid:11] Set("SIP/9410-00000095", "CALLERID(all)="Saiya x9410" <9410>") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-user-callerid:12] GotoIf("SIP/9410-00000095", "0?limit") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-user-callerid:13] ExecIf("SIP/9410-00000095", "1?Set(GROUP(concurrency_limit)=9410)") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-user-callerid:14] ExecIf("SIP/9410-00000095", "0?Set(CHANNEL(language)=)") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-user-callerid:15] NoOp("SIP/9410-00000095", "Macro Depth is 1") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-user-callerid:16] GotoIf("SIP/9410-00000095", "1?report2:macroerror") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx_builtins.c: Goto (macro-user-callerid,s,18)
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-user-callerid:18] GotoIf("SIP/9410-00000095", "1?continue") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx_builtins.c: Goto (macro-user-callerid,s,36)
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-user-callerid:36] Set("SIP/9410-00000095", "CALLERID(number)=9410") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-user-callerid:37] Set("SIP/9410-00000095", "CALLERID(name)=Saiya x9410") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-user-callerid:38] GotoIf("SIP/9410-00000095", "0?cnum") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-user-callerid:39] Set("SIP/9410-00000095", "CDR(cnam)=Saiya x9410") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-user-callerid:40] Set("SIP/9410-00000095", "CDR(cnum)=9410") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-user-callerid:41] Set("SIP/9410-00000095", "CHANNEL(language)=en") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-user-callerid:42] GosubIf("SIP/9410-00000095", "0?app-check-classofservce,s,1()") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [13334441011@from-internal:2] Set("SIP/9410-00000095", "ROUTEUSER=9410") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [13334441011@from-internal:3] Set("SIP/9410-00000095", "ROUTEUSER=9410") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [13334441011@from-internal:4] GotoIf("SIP/9410-00000095", "1?notblind") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx_builtins.c: Goto (from-internal,13334441011,7)
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [13334441011@from-internal:7] GotoIf("SIP/9410-00000095", "1?restrictedroute-13cee27a2bd93915479f049378cffdd3,13334441011,2:outbound-allroutes,13334441011,2") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx_builtins.c: Goto (restrictedroute-13cee27a2bd93915479f049378cffdd3,13334441011,2)
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [13334441011@restrictedroute-13cee27a2bd93915479f049378cffdd3:2] Gosub("SIP/9410-00000095", "sub-record-check,s,1(out,13334441011,dontcare)") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@sub-record-check:1] GotoIf("SIP/9410-00000095", "0?initialized") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@sub-record-check:2] Set("SIP/9410-00000095", "__REC_STATUS=INITIALIZED") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@sub-record-check:3] Set("SIP/9410-00000095", "NOW=1527017473") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@sub-record-check:4] Set("SIP/9410-00000095", "__DAY=22") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@sub-record-check:5] Set("SIP/9410-00000095", "__MONTH=05") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@sub-record-check:6] Set("SIP/9410-00000095", "__YEAR=2018") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@sub-record-check:7] Set("SIP/9410-00000095", "__TIMESTR=20180522-153113") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@sub-record-check:8] Set("SIP/9410-00000095", "__FROMEXTEN=9410") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@sub-record-check:9] Set("SIP/9410-00000095", "__MON_FMT=wav") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@sub-record-check:10] NoOp("SIP/9410-00000095", "Recordings initialized") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@sub-record-check:11] ExecIf("SIP/9410-00000095", "0?Set(ARG3=dontcare)") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@sub-record-check:12] Set("SIP/9410-00000095", "REC_POLICY_MODE_SAVE=") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@sub-record-check:13] ExecIf("SIP/9410-00000095", "0?Set(REC_STATUS=NO)") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@sub-record-check:14] GotoIf("SIP/9410-00000095", "3?checkaction") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx_builtins.c: Goto (sub-record-check,s,17)
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@sub-record-check:17] GotoIf("SIP/9410-00000095", "1?sub-record-check,out,1") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx_builtins.c: Goto (sub-record-check,out,1)
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [out@sub-record-check:1] NoOp("SIP/9410-00000095", "Outbound Recording Check from 9410 to 13334441011") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [out@sub-record-check:2] Set("SIP/9410-00000095", "RECMODE=dontcare") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [out@sub-record-check:3] ExecIf("SIP/9410-00000095", "1?Goto(routewins)") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx_builtins.c: Goto (sub-record-check,out,7)
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [out@sub-record-check:7] Gosub("SIP/9410-00000095", "recordcheck,1(dontcare,out,13334441011)") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [recordcheck@sub-record-check:1] NoOp("SIP/9410-00000095", "Starting recording check against dontcare") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [recordcheck@sub-record-check:2] Goto("SIP/9410-00000095", "dontcare") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx_builtins.c: Goto (sub-record-check,recordcheck,3)
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [recordcheck@sub-record-check:3] Return("SIP/9410-00000095", "") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [out@sub-record-check:8] Return("SIP/9410-00000095", "") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [13334441011@restrictedroute-13cee27a2bd93915479f049378cffdd3:3] ExecIf("SIP/9410-00000095", "0 ?Set(CDR(accountcode)=)") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [13334441011@restrictedroute-13cee27a2bd93915479f049378cffdd3:4] Set("SIP/9410-00000095", "MOHCLASS=none") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [13334441011@restrictedroute-13cee27a2bd93915479f049378cffdd3:5] Set("SIP/9410-00000095", "_NODEST=") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [13334441011@restrictedroute-13cee27a2bd93915479f049378cffdd3:6] Macro("SIP/9410-00000095", "dialout-trunk,1,13334441011,,off") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-dialout-trunk:1] Set("SIP/9410-00000095", "DIAL_TRUNK=1") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-dialout-trunk:2] GosubIf("SIP/9410-00000095", "0?sub-pincheck,s,1()") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-dialout-trunk:3] GotoIf("SIP/9410-00000095", "0?disabletrunk,1") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-dialout-trunk:4] Set("SIP/9410-00000095", "DIAL_NUMBER=13334441011") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-dialout-trunk:5] Set("SIP/9410-00000095", "DIAL_TRUNK_OPTIONS=Ttr") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-dialout-trunk:6] Set("SIP/9410-00000095", "OUTBOUND_GROUP=OUT_1") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-dialout-trunk:7] Set("SIP/9410-00000095", "DIAL_TRUNK_OPTIONS=Tt") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-dialout-trunk:8] GotoIf("SIP/9410-00000095", "1?nomax") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx_builtins.c: Goto (macro-dialout-trunk,s,10)
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-dialout-trunk:10] GotoIf("SIP/9410-00000095", "0?skipoutcid") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-dialout-trunk:11] Macro("SIP/9410-00000095", "outbound-callerid,1") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-outbound-callerid:1] ExecIf("SIP/9410-00000095", "0?Set(CALLERPRES(name-pres)=)") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-outbound-callerid:2] ExecIf("SIP/9410-00000095", "0?Set(CALLERPRES(num-pres)=)") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-outbound-callerid:3] ExecIf("SIP/9410-00000095", "0?Set(REALCALLERIDNUM=9410)") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-outbound-callerid:4] GotoIf("SIP/9410-00000095", "1?normcid") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx_builtins.c: Goto (macro-outbound-callerid,s,7)
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-outbound-callerid:7] Set("SIP/9410-00000095", "USEROUTCID= <9992229410>") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-outbound-callerid:8] Set("SIP/9410-00000095", "EMERGENCYCID=") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-outbound-callerid:9] Set("SIP/9410-00000095", "TRUNKOUTCID=<9992229409>") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-outbound-callerid:10] GotoIf("SIP/9410-00000095", "1?trunkcid") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx_builtins.c: Goto (macro-outbound-callerid,s,15)
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-outbound-callerid:15] ExecIf("SIP/9410-00000095", "1?Set(CALLERID(all)=<9992229409>)") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-outbound-callerid:16] ExecIf("SIP/9410-00000095", "1?Set(CALLERID(all)= <9992229410>)") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-outbound-callerid:17] ExecIf("SIP/9410-00000095", "0?Set(CALLERID(all)=)") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-outbound-callerid:18] ExecIf("SIP/9410-00000095", "0?Set(CALLERPRES(name-pres)=prohib_passed_screen)") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-outbound-callerid:19] ExecIf("SIP/9410-00000095", "0?Set(CALLERPRES(num-pres)=prohib_passed_screen)") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-outbound-callerid:20] Set("SIP/9410-00000095", "CDR(outbound_cnum)=9992229410") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-outbound-callerid:21] Set("SIP/9410-00000095", "CDR(outbound_cnam)=") in new stack
[2018-05-22 15:31:13] WARNING[2878] func_cdr.c: CDR requires a value (CDR(variable)=value)
)[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-dialout-trunk:12] GosubIf("SIP/9410-00000095", "0?sub-flp-1,s,1()") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-dialout-trunk:13] Set("SIP/9410-00000095", "OUTNUM=13334441011") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-dialout-trunk:14] Set("SIP/9410-00000095", "custom=DAHDI/g0") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-dialout-trunk:15] ExecIf("SIP/9410-00000095", "1?Set(DIAL_TRUNK_OPTIONS=M(setmusic^none)Tt)") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-dialout-trunk:16] ExecIf("SIP/9410-00000095", "0?Set(DIAL_TRUNK_OPTIONS=M(setmusic^none)TtM(confirm))") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-dialout-trunk:17] Macro("SIP/9410-00000095", "dialout-trunk-predial-hook,") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-dialout-trunk-predial-hook:1] MacroExit("SIP/9410-00000095", "") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-dialout-trunk:18] GotoIf("SIP/9410-00000095", "0?skipcrm") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-dialout-trunk:19] Set("SIP/9410-00000095", "__CRM_DIRECTION=OUTBOUND") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-dialout-trunk:20] Set("SIP/9410-00000095", "__CRM_DESTINATION=13334441011") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-dialout-trunk:21] Set("SIP/9410-00000095", "__CRM_SOURCE=9410") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-dialout-trunk:22] AGI("SIP/9410-00000095", "sangomacrm.agi") in new stack
[2018-05-22 15:31:13] VERBOSE[29438][C-0000007f] res_agi.c: Launched AGI Script /var/lib/asterisk/agi-bin/sangomacrm.agi
[2018-05-22 15:31:14] VERBOSE[29438][C-0000007f] res_agi.c: <SIP/9410-00000095>AGI Script sangomacrm.agi completed, returning 0
[2018-05-22 15:31:14] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-dialout-trunk:23] Set("SIP/9410-00000095", "CHANNEL(hangup_handler_push)=crm-hangup,s,1") in new stack
[2018-05-22 15:31:14] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-dialout-trunk:24] NoOp("SIP/9410-00000095", "CRM Finished") in new stack
[2018-05-22 15:31:14] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-dialout-trunk:25] GotoIf("SIP/9410-00000095", "0?bypass,1") in new stack
[2018-05-22 15:31:14] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-dialout-trunk:26] ExecIf("SIP/9410-00000095", "1?Set(CONNECTEDLINE(num,i)=13334441011)") in new stack
[2018-05-22 15:31:14] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-dialout-trunk:27] ExecIf("SIP/9410-00000095", "1?Set(CONNECTEDLINE(name,i)=CID:9992229410)") in new stack
[2018-05-22 15:31:14] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-dialout-trunk:28] ExecIf("SIP/9410-00000095", "0?Set(CONNECTEDLINE(name,i)=CID:(Hidden)9992229410)") in new stack
[2018-05-22 15:31:14] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-dialout-trunk:29] GotoIf("SIP/9410-00000095", "0?customtrunk") in new stack
[2018-05-22 15:31:14] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-dialout-trunk:30] Dial("SIP/9410-00000095", "DAHDI/g0/13334441011,300,M(setmusic^none)Tt") in new stack
[2018-05-22 15:31:14] VERBOSE[29438][C-0000007f] app_dial.c: Called DAHDI/g0/13334441011
[2018-05-22 15:31:18] VERBOSE[29438][C-0000007f] app_dial.c: DAHDI/2-1 answered SIP/9410-00000095
[2018-05-22 15:31:18] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@macro-setmusic:1] Set("DAHDI/2-1", "CHANNEL(musicclass)=none") in new stack
[2018-05-22 15:31:18] VERBOSE[29469][C-0000007f] bridge_channel.c: Channel DAHDI/2-1 joined 'simple_bridge' basic-bridge <4c3b2846-9e23-44ad-b8ee-c3b056ef26cc>
[2018-05-22 15:31:18] VERBOSE[29438][C-0000007f] bridge_channel.c: Channel SIP/9410-00000095 joined 'simple_bridge' basic-bridge <4c3b2846-9e23-44ad-b8ee-c3b056ef26cc>
[2018-05-22 15:31:42] VERBOSE[29438][C-0000007f] bridge_channel.c: Channel SIP/9410-00000095 left 'simple_bridge' basic-bridge <4c3b2846-9e23-44ad-b8ee-c3b056ef26cc>
[2018-05-22 15:31:42] VERBOSE[29469][C-0000007f] bridge_channel.c: Channel DAHDI/2-1 left 'simple_bridge' basic-bridge <4c3b2846-9e23-44ad-b8ee-c3b056ef26cc>
[2018-05-22 15:31:42] VERBOSE[29469][C-0000007f] sig_analog.c: Hanging up on 'DAHDI/2-1'
[2018-05-22 15:31:42] VERBOSE[29469][C-0000007f] chan_dahdi.c: Hungup 'DAHDI/2-1'
[2018-05-22 15:31:42] VERBOSE[29438][C-0000007f] app_macro.c: Spawn extension (macro-dialout-trunk, s, 30) exited non-zero on 'SIP/9410-00000095' in macro 'dialout-trunk'
[2018-05-22 15:31:42] VERBOSE[29438][C-0000007f] pbx.c: Spawn extension (restrictedroute-13cee27a2bd93915479f049378cffdd3, 13334441011, 6) exited non-zero on 'SIP/9410-00000095'
[2018-05-22 15:31:42] VERBOSE[29438][C-0000007f] pbx.c: Executing [h@restrictedroute-13cee27a2bd93915479f049378cffdd3:1] Hangup("SIP/9410-00000095", "") in new stack
[2018-05-22 15:31:42] VERBOSE[29438][C-0000007f] pbx.c: Spawn extension (restrictedroute-13cee27a2bd93915479f049378cffdd3, h, 1) exited non-zero on 'SIP/9410-00000095'
[2018-05-22 15:31:42] VERBOSE[29438][C-0000007f] app_stack.c: SIP/9410-00000095 Internal Gosub(crm-hangup,s,1) start
[2018-05-22 15:31:42] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@crm-hangup:1] NoOp("SIP/9410-00000095", "Sending Hangup to CRM") in new stack
[2018-05-22 15:31:42] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@crm-hangup:2] NoOp("SIP/9410-00000095", "HANGUP CAUSE: 16") in new stack
[2018-05-22 15:31:42] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@crm-hangup:3] ExecIf("SIP/9410-00000095", "0?Set(__CRM_VOICEMAIL=)") in new stack
[2018-05-22 15:31:42] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@crm-hangup:4] NoOp("SIP/9410-00000095", "MASTER CHANNEL: 1527017472.1912 = 1527017472.1912") in new stack
[2018-05-22 15:31:42] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@crm-hangup:5] GotoIf("SIP/9410-00000095", "0?return") in new stack
[2018-05-22 15:31:42] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@crm-hangup:6] Set("SIP/9410-00000095", "__CRM_HANGUP=1") in new stack
[2018-05-22 15:31:42] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@crm-hangup:7] AGI("SIP/9410-00000095", "sangomacrm.agi") in new stack
[2018-05-22 15:31:42] VERBOSE[29438][C-0000007f] res_agi.c: Launched AGI Script /var/lib/asterisk/agi-bin/sangomacrm.agi
[2018-05-22 15:31:42] VERBOSE[29438][C-0000007f] res_agi.c: <SIP/9410-00000095>AGI Script sangomacrm.agi completed, returning 0
[2018-05-22 15:31:42] VERBOSE[29438][C-0000007f] pbx.c: Executing [s@crm-hangup:8] Return("SIP/9410-00000095", "") in new stack
[2018-05-22 15:31:42] VERBOSE[29438][C-0000007f] app_stack.c: Spawn extension (restrictedroute-13cee27a2bd93915479f049378cffdd3, h, 1) exited non-zero on 'SIP/9410-00000095'
[2018-05-22 15:31:42] VERBOSE[29438][C-0000007f] app_stack.c: SIP/9410-00000095 Internal Gosub(crm-hangup,s,1) complete GOSUB_RETVAL=

Stewart1 · May 22, 2018, 8:12pm

I assume that the restrictedroute stuff means that you are using a Class of Service or Extension Routes module that is denying access to the new route. Have you installed or configured such a module?

spom · May 22, 2018, 8:31pm

A-HA! yes it looks like CoS is in play here. Now, I’m trying to make changes to that but after making adjustments the Submit button isn’t doing anything, and the system isn’t registering any changes. So I may need to just delete the CoS options and see if that works (or uninstall it altogether if it doesn’t).

system · May 22, 2019, 8:38pm

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