Hello,
we have a small FreePBX 13 installation running for managing our 10 extensions and 3 trunks at our venue.
Sometimes we want to insert an pre-existing recording for incoming calls to inform calling people about a recent cancellation of planned events for the current day. This recording is static, so we just need a way to either insert or remove this message for incoming calls. It would be the easiest way if this could be accomplished from internal phones (selected extensions).
I thought of setting up an “admin-IVR” for operations like “check status” and “set status”.
External customers calling in should get either a default welcome message or this specific cancellation notification, so in either way I would have a recording playing right from the beginning and only need to change WHICH recording to play.
(TL;DR) So the parts I need to achieve are the following:
- adding an option variable stored on the system (single binary option)
- setting (and checking?) this variable from internal (IVR?)
- playing one of two available recordings based on the value of the variable
What would be the best / recommended way to do something like that?
Thanks in advance!