For a special situation I like to transfer an incoming call directly to a cell phone. If there’s a no answer after 15 seconds, the call will be directed to the system voicemail.
But if the cell phone is busy, the call will be transferred to the voicemail of the cell phone.
Is there a way to detect the busy state of the cell phone and redirect the call to the system voicemail?
The only thing I can think of is a ring group with only that cell phone in it, Confirm Calls set to on and Destination if no answer set to voice mail…
Setting Confirm Calls to on will force the cell phone user to press 1 to take the call, something the cell phone voice mail won’t be able to do…
If setting Confirm Calls to on is unacceptable I suggest setting a ring group ring time to less time than the time the cell phone takes to transfer to voice mail… The danger with doing it that way might be that under some situation the transfer to voice mail might take less time than at other times so the caller will hear the cell phone voice mail…
The ring group could be set as follow-me of a regular extension if that cell phone user also has a regular extension at work…
There are lots of places where the cell phone will instantly send the call to voicemail, so anything that relies on timing is going to be unsatisfactory.
The Confirm Calls thing is one solution that I hadn’t thought of. If the OP is good with that, then I can’t really think 9of another way to do that.