Okay, we just moved over from an old Digium Switchvox to freePBX. Something that was set up before was dialing an extension to reach an employee’s cell phone. This was possible even when calling in through the main company IVR.
For example, cell phone A calls company IVR tree, dials 302, call gets forwarded to person B’s cell phone number.
This was super simple in Digium using the “Send to External Number” option in the IVRs.
I’ve scoured the internet for a similar solution for FreePBX and haven’t been able to replicate it completely the way we want.
The requirements are as stated above and in addition:
- CID is the external (original) caller’s number (not our office number)
- Voicemail ends up at the recipients’ phone voice mail box (not their office mailbox)
Here’s what I’ve found so far (which are almost solutions, but not quite):
-
Virtual Extension with FMFM - (Works, but uses the office voicemail instead of cell phone)
-
Ring Groups - (Works, but shows CID as our office, not the external caller’s cell number)
-
Custom Destinations (from-internal,XXXXXXXXXX,1) - (Works great, except if it’s an external caller it just fails)
-
Misc Destination - (Doesn’t seem to work to actually forward to external numbers. I’ve tried with “#” prepended and without)
These solutions have been close, just not quite the exact parameters we’re looking for.
Anyone have any thoughts on how to accomplish this?