It shows it’s Licensed:
Licensing shows a Clock instead of a green check - what does that mean?
But the Scribe Console says everything is great:
It seems like Scribe doesn’t even know it’s not working - Anybody else seen this? I am submitting a ticket next, but it’s frustrating that it just quits working - it would be (somewhat) more OK if it threw up an error, but every indication I have says it’s fine, licensed, and working - but it’s not!
Greg
When did it stop transcribing ?
The Scribe console donuts are confusing… 98% remaining there but per first image “User licenses” it should be more like 60% remaining ?
Can you check your disk space utilization ?
Disk space is fine:
And yes - Why don’t the two panels agree on the usage?
I don’t know when it stopped - they complained yesterday afternoon.
Would you please DM me the ticket number ?
Just got off the phone with support - here is what fixed it:
fwconsole ma downloadinstall framework
and then
fwconsole chown
And they started transcribing again - weird.
Hmmm…postscript to this message - got another call today that it wasn’t working again - bad communication - it never worked for the person that had initially complained, but she was not showing me the one that wasn’t transcribing.
Because Scribe won’t let you transcribe a Virtual Extension (which this was) - you can’t select it for transcription!
Why can’t you transcribe a Virtual Extension? You certainly can have VoiceMail on a Virtual Extension - why won’t Scribe let you select it?
Why can’t you transcribe a Virtual Extension? You certainly can have VoiceMail on a Virtual Extension - why won’t Scribe let you select it?
Added in engineering queue to take a look. Thanks for highlighting this.
Best Regards
Kapil
This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.
