We are coming across for sangomaconnect error such as:
2025-05-23 12:21 -04:00: Error in API request (/mobile/sms/fetch) null Error code400 {“status”:false}
The user sees “Cannot retrieve messages” on their mobile app.
We restarted the SangomaConnect, reloaded asterisk but still the same. How do we fix that without interrupt of the production server?
I should of say that the only way to fix that we found so far is by recreating the SangomaTalk mobile user and re-send invitation email to login again.
If this issue is keep happening for you then request you to raise support ticket and DM me the number so we can try to investigate the reason behind this issue.
Best Regards
Kapil