Sangoma Talk (Android) does'nt keep connected!

[domedia (Vincèn)]

Hi

I have an issue with SangomaTalk app on an Android device. I have 2 extensions each one registered with SangomaConnect. Sangoma Talk from play store has been installed on 2 mobile phones running Android. One of them is working perfect straight and keeps being connected at FreePBX but the other one when app is not at foreground disconnects after a while. It prevents to receive incoming calls which is quite annoying.
The phone with the problem is running Android 13 and I have allowed in Android that app to use battery and be running all time but absolutely no change
Any idea what to look after ?

Thanks

Vincèn

[domedia (Vincèn)]

@luy08 Thanks for the info but I don’t think it’s the problem as it works perfect if I open the app on my phone and pass a call or receive a call when app is open and my colleague on a different extension has no problem at all
I have tried the Push system in the settings of the app and so far after few hours it looks to keep being online I’ll have to check now if incoming call are working !