Hi,
I could of sworn if you put yourself on DND, that calls would go to voicemail (external). Is this correct,? or did I make this up in my head… told the staff if you put yourself on DND and that any calls coming through would got to voicemail, but after I quick test on my extension.. the call came through.
Sangoma Desktop Phone: v 4.1.0.70
it appears the status’s are for visual FYi and not functional?
thank you,
Peter
HI @ccc-canada
Make sure the extension has voicemail (VM) enabled. then If the status is set to DND, calls should go to voicemail.
Can you run the following command to check the current status of the extension when DND is enabled?
asterisk -rx "core show hint <exten>"
234@ext-local : PJSIP/234&PJSIP/9823 State:Unavailable Presence:dnd Watchers 0
1 hint matching extension 234
I call my extension (220), and it is ringing all my devices even with the DND enabled. we all have voicemail enabled..
I had her do a *76 to turn on DND, I called the extension through our main # and it now went straight to DND. tested on my extension and say outcome went to DND, disabled *76 and set through app and calls are still coming through.
Hard her disable DND *76, enable on app, and I called, and the call went through and rang her extension..
it appears enabling the feature through the app (mobile app as well) is not activating it.
FreePBX: FreePBX 16.0.40.13
Sangoma Phone: 4.1.0 / 4.0.6
Thanks,
Peter
Hi @ccc-canada
Can you enable “Log Settings” in Sangoma Phone version 4.1.0, then try setting DND using the feature code and check the DND status using the following command:
asterisk -rx "core show hint <exten>"
After that, try setting DND again using the Status App and check the command output once more.
Please share the results along with the app logs. For enabling the logs follow the below steps
Go to Settings → look for Log Settings and enable logs, you will find the log path which is saved in your system/laptop
ok, thanks I will attempt this over the weekend
thanks,
Peter
Default:
220@ext-local : PJSIP/220&PJSIP/9822 State:Idle Presence:avail able Watchers 0
*76
PJSIP/220&PJSIP/9822 State:Busy Presence:available Watchers 0
1 hint matching extension 220
App status shows “Available”
call extenstion from external:
*76
DND de-activated
PJSIP/220&PJSIP/9822 State:Idle Presence:available Watchers 0
1 hint matching extension 220
Activate DND via App"
: PJSIP/220&PJSIP/9822 State:Idle Presence:dnd Watchers 0
1 hint matching extension 220
Call extension from extenal:
info [2025-07-15T18:51:01.635Z]: creating SIP Call with details Below -
info [2025-07-15T18:51:01.636Z]: sip:*[email protected]:6443
info [2025-07-15T18:51:01.637Z]: {
id: '0.8721939764702982',
remoteExt: '*76',
time: 1752605461634,
state: 'dialing',
realtimeId: '',
scheduledRecording: false,
isMuted: false,
origination: 'outgoing',
startTime: 0
}
warn [2025-07-15T18:51:01.654Z]: SIP NEW RTCSession with originator-local Method: INVITE
warn [2025-07-15T18:51:01.655Z]: {
Via: [ '' ],
'Max-Forwards': [ 69 ],
To: [ '<sip:*[email protected]:6443>' ],
From: [ '<sip:[email protected]:6443>;tag=l2ch7u3v3o' ],
'Call-ID': [ '9qu077l5t1agk50lv5tv' ],
CSeq: [ '4722 INVITE' ]
}
info [2025-07-15T18:51:02.574Z]: Session icecandidate event for outgoing call
info [2025-07-15T18:51:02.576Z]: {
candidate: {
candidate: 'candidate:1022778999 1 udp 2122260223 192.168.2.113 60590 typ host generation 0 ufrag dfWC network-id 1 network-cost 10',
sdpMid: '0',
sdpMLineIndex: 0,
usernameFragment: 'dfWC'
}
}
info [2025-07-15T18:51:02.703Z]: Session icecandidate event for outgoing call
info [2025-07-15T18:51:02.704Z]: {
candidate: {
candidate: 'candidate:1111080175 1 tcp 1518280447 192.168.2.113 9 typ host tcptype active generation 0 ufrag dfWC network-id 1 network-cost 10',
sdpMid: '0',
sdpMLineIndex: 0,
usernameFragment: 'dfWC'
}
}
}
info [2025-07-15T18:52:28.647Z]: RT API method emitted to RtAPI server for webMethod
info [2025-07-15T18:52:28.648Z]: { method: 'switchvox.users.info.getSoftwareVersion', parameters: {} }
info [2025-07-15T18:52:28.668Z]: switchvox.users.callQueues.getList returned data -
info [2025-07-15T18:52:28.669Z]: { callQueues: { callQueue: [] } }
info [2025-07-15T18:52:28.680Z]: Event switchvox.users.callLogs.getList returned data - Count: 37
info [2025-07-15T18:52:28.691Z]: Latest call in the callLog -
info [2025-07-15T18:52:28.692Z]: {
id: '11752588488.2429',
number: '4165555035',
callerId: 'MY CID',
startTime: 1752588511000,
date: '15/07/25, 10:08 AM',
type: 'incoming',
duration: '04:09',
newMissedCall: false,
isExternal: false
}
info [2025-07-15T18:52:28.744Z]: SIP REGISTERED succesfully
info [2025-07-15T18:52:28.745Z]: SIP/2.0 200 OK
Via: SIP/2.0/WSS l3bson5d778i.invalid;rport=35606;received=127.0.0.1;branch=z9hG4bK4401932
Call-ID: i3aj6dvdve7l91jibv6b4r
From: <sip:[email protected]>;tag=pd8e9nf354
To: <sip:[email protected]>;tag=z9hG4bK4401932
CSeq: 2 REGISTER
Date: Tue, 15 Jul 2025 18:52:28 GMT
Contact: <sip:[email protected];transport=WS>;expires=599
Expires: 600
Server: FPBX-16.0.40.13(18.20.2)
Content-Length: 0
info [2025-07-15T18:52:29.128Z]: Login Sucess for user - 220
info [2025-07-15T18:52:29.129Z]: googleAnayticsEvent calling from app
info [2025-07-15T18:52:29.139Z]: RT API addEventCb for topic - conference.participant.state
info [2025-07-15T18:52:29.140Z]: RT API Subscribe event fired for topic - conferenceParticipant
info [2025-07-15T18:52:29.141Z]: RT API Subscribe event fired for topic - conference
info [2025-07-15T18:52:29.237Z]: Topic state.change.extension.presence received data -
info [2025-07-15T18:52:29.239Z]: {
extension: '220',
status: 'available',
subtype: '',
message: '',
account: {
accountId: '1',
serverUuid: '9dbe7c96-f10f-43d2-8f42-4dd7854e5f77'
}
}
info [2025-07-15T18:52:29.241Z]: RT API method emitted to RtAPI server for webMethod
info [2025-07-15T18:52:29.243Z]: {
method: 'switchvox.users.voicemail.getList',
parameters: { account_id: '1', folder: 'INBOX', sort_order: 'DESC' }
}
info [2025-07-15T18:52:29.253Z]: method switchvox.users.parkingLots.getList received data -
info [2025-07-15T18:52:29.254Z]: {
parking_lots: {
parking_lot: {
id: 1,
account_id: 1,
parking_lot_start: '71',
parking_lot_stop: '78',
timeout: 45,
parked_calls: []
}
}
}
info [2025-07-15T18:52:58.713Z]: Received successful response of SIP OPTIONS heartbeat message from SIP Server. Next attempt in 30s.
info [2025-07-15T18:53:20.133Z]: RT API method emitted to RtAPI server for webMethod
info [2025-07-15T18:53:20.136Z]: {
method: 'switchvox.users.callLogs.getList',
parameters: { account_id: '1', max_entries: 50 }
}
info [2025-07-15T18:53:20.137Z]: Topic state.change.extension.alert received data - accountId: 1, alert: reloadCallLog
info [2025-07-15T18:53:20.167Z]: Event switchvox.users.callLogs.getList returned data - Count: 37
info [2025-07-15T18:53:20.177Z]: Latest call in the callLog -
info [2025-07-15T18:53:20.179Z]: {
id: '11752588488.2429',
number: '4165555035',
callerId: 'MY CID',
startTime: 1752588511000,
date: '15/07/25, 10:08 AM',
type: 'incoming',
duration: '04:09',
newMissedCall: false,
isExternal: false
}
info [2025-07-15T18:53:28.714Z]: Received successful response of SIP OPTIONS heartbeat message from SIP Server. Next attempt in 30s.
info [2025-07-15T18:53:49.763Z]: creating SIP Call with details Below -
info [2025-07-15T18:53:49.764Z]: sip:*[email protected]:6443
info [2025-07-15T18:53:49.765Z]: {
id: '0.8792203474172999',
remoteExt: '*76',
time: 1752605629763,
state: 'dialing',
realtimeId: '',
scheduledRecording: false,
isMuted: false,
origination: 'outgoing',
startTime: 0
}
warn [2025-07-15T18:53:49.773Z]: SIP NEW RTCSession with originator-local Method: INVITE
warn [2025-07-15T18:53:49.774Z]: {
Via: [ '' ],
'Max-Forwards': [ 69 ],
To: [ '<sip:*[email protected]:6443>' ],
From: [ '<sip:[email protected]:6443>;tag=kpo76qfr9m' ],
'Call-ID': [ 'm2084eq0nb623gej5t2k' ],
CSeq: [ '9404 INVITE' ]
}
info [2025-07-15T18:53:50.873Z]: Session icecandidate event for outgoing call
info [2025-07-15T18:53:50.874Z]: {
candidate: {
candidate: 'candidate:2936394728 1 udp 2122260223 192.168.2.113 64650 typ host generation 0 ufrag svDX network-id 1 network-cost 10',
sdpMid: '0',
sdpMLineIndex: 0,
usernameFragment: 'svDX'
}
}
info [2025-07-15T18:53:50.986Z]: Session icecandidate event for outgoing call
info [2025-07-15T18:53:50.987Z]: {
candidate: {
candidate: 'candidate:1370425212 1 tcp 1518280447 192.168.2.113 9 typ host tcptype active generation 0 ufrag svDX network-id 1 network-cost 10',
sdpMid: '0',
sdpMLineIndex: 0,
usernameFragment: 'svDX'
}
}
had to hack the file too large, hopefully didn’t remove what you are looking for
thanks
HI @ccc-canada
We are unable to reproduce the issue locally with version mentioned above, can you raise support ticket and share the testing extension details, we will login to your system and debug directly.
Please share the support ticket number for tracking
Ok thanks, i’ll get that info out.
I just reached out to a a colleague who also uses FreePBX and Talk/Desktop, he as well noted that “DND” via the app “does nothing”
Thanks,
Peter
Hi @ccc-canada
It seems that your RestApps service may not be running. Please make sure the RestApps PM2 service is running, and then check again.
how to check process
fwconsole pm2 --list
if you found restapps is not running then run this
fwconsole pm2 --restart restapps
Hi,
thanks, I opened a ticket and support logged into my pbx server and did some magic… not sure if it was the command you noted, but will keep it on hand.
thanks,
Peter