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Sangoma Phone Quality Thoughts


(Tony Lewis) #21

Yea that was changed over a year ago. Literally after the first batch of phones were made. Where are you buying your phones from?


(Dimitrios Manolis) #22

Directly from sangoma


(Tony Lewis) #23

I suggest you open a ticket with support.sangoma.com as that should not be happening and we can lookup the serial number and see whats going on.


(Mjd046) #24

Has anybody else had issues with the S500 and S700 phones freezing? Happens in and out of phone calls, but not to our other models like our Polycom or softphones. The display freezes for about 10 seconds, and if you’re in a call, one of the parties sounds glitchy. Sometimes happens once in a 30 minute phone call, other times it’s 5 times in a 2 minute call.


#25

Curious if you’re supplying the phone with power from poe source or AC wall adapter?


(Mjd046) #26

PoE source


(Tony Lewis) #27

What firmware are you using? We had. Issue with BLFs causing the SIP Stack some issues months ago but fixed in firmware along time ago.


#28

Can you try with an AC adapter for a few days to weeks?

It is a possibility that the phone isn’t receiving a steady stream of power.

I know you may have to purchase an AC adapter but just for one phone to test it might be worth it.

If you do decide to try this make sure the phone is hooked up to a non-poe switch port. Not sure on the phones algorithm for how it decided which power source to use.


(Mjd046) #29

Product Model S500
Firmware Version BOOT–2.0.3.36(2016-01-31 11:10:00)
IMG–2.0.4.29(2017-04-19 16:43:00)
ROM–2.0.4.29(2017-04-19 16:43:00)
DSP–9.0.3(Patch 1.0.0)


(Mjd046) #30

Trying the AC adapter. We’ll see what happens.


(Tony Lewis) #31

Feel free to open a support ticket under phone department as support.sangoma.com and include the config from the phone GUI and full logs from the phone.


(Jessy5765) #32

Hey guys can we steer the forum back in line. :slight_smile: This is about Phone quality and thoughts on the features ups/downs not troubleshooting a freezing issue, please create a new thread for that. :slight_smile:

Question about the Expansion module. It looks fantastic and is pretty responsive. But why is the cableing a passthrough setup instead of the just branching out from the main phone. Does the sidecar get its own IP address?


(Tony Lewis) #33

It is a cablenpass through. It has to use the network port because of the sheer amount of data that has to pass. It does not get it’s own IP.


(Mjd046) #34

UPDATE: It ended up being a PoE issue. It was resolved by upgrading the firmware of our Dell N3000 and N1500 switches and installing the latest S500/S700 firmware on the phones.


Sangoma S500 sluggish and keeps rebooting every 15 minutes