Everything went well, no issues with following the guide.
I downloaded and installed Sangoma Phone Desktop application for Windows and signed in with my extension 100 and password. Once signed in I get this screen. Nothing shows up on Google or this forum for “error 16.0.40”.
My colleague is running it on a Mac and he doesn’t get this error but he is unable to dial out - it doesn’t even attempt to dial, there is no error on the screen or audio from the headset when trying to dial, it just quickly (less than half a second) ends the call and returns to the dialler.
I couldn’t log out because all options were greyed out except for exit. I had to uninstall and reinstall the app just to be able to log in again with a different extension.
I logged in as a different extension and I don’t see the error but I can’t dial out. When dialling another extension, I hear the dialling sound for half a second then it stops. No error, no asterisk voice, nothing.
Thanks Igor. Sorry I forgot to mention what else we tried.
We deleted the user and recreated it. Tried different users. Reset user passwords, but still almost same issue - we don’t see that error any more but now it won’t dial out. It dials for a split second then stops. It’s not an outbound route issue because it’s an extension that already has a working desk phone and sangoma Talk on mobile.
We have 3 users wanting to use it - 1 is on a mac and his works fine after a few strange issues (it didn’t initially but it randomly started working), the other 2 are PC users.