Sangoma Phone Desktop Client 3.9.3 bug on Voicemail messages, also in 4.0.0 alpha 33

Dear all,
I would like to report this bug.
If I try to open a new voicemail message in sangoma phone, the spinning bubbles stay there forever, while no problems with old messages.
If, in UCP, I move the message to the “Old” folder, the message in sangoma phone becomes immediately playable.
I attach an animated gif documenting the issue.

Is it a known bug?

You should have perpetual software support for the desk phone since it is a subscription service. You need to open a case with Sangoma to resolve the issue.

Thank you, we do have support but is mediated by our reseller, that I contacted and asked to open a case.

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