Hi im testing new sangoma P700 and P325 phones before we can distribute them to our users but i dont know why or if im doing something wrong there are no call logs (in, out or missed) in both phones and i cant figure out why. Some ideas? Both phones are configured with End Point Manager. So far we use basic Grandstream phones and call logs are just fine, do they work in some different way with sangoma PXX phones? Thank you
Hi the PXX phones will work with dpma apps, you can enable dpmaapps log
under Settings → Advanced Settings, look for “Enable DPMA Apps Logging” and make it Yes.
Once done, monitor the apps log
tail -f /var/log/asterisk/dpmaapps.log when you press call-log button in phone, which gives an idea
Hi, thank you. Loggig is enabled but there is no dpmaapps.log in /var/log/asterisk unfortunately.
i manage to change the settings for DPMA logging in global endpoint manager page and how i have DPMA log wth this:
outofcall_message_context must be configured in sip.conf for res_digium_phone to function properly.
89[2024-10-15 06:19:22] DPMA[30299] phone_users.c: accept_outofcall_message must be enabled in sip.conf for res_digium_phone to function properly
90[2024-10-15 06:19:22] DPMA[30299] phone_users.c: auth_message_requests must be disabled in sip.conf for res_digium_phone to function properly
91[2024-10-15 06:19:22] DPMA[30299] phone_users.c: Sangoma config detected with --phone-passwd-file ‘/etc/asterisk/dpma/passwords’. Attempting to load file.
92[2024-10-15 06:19:22] DPMA[30299] phone_users.c: Successfully loaded phone-passwd-file ‘/etc/asterisk/dpma/passwords’, parsing file.
93[2024-10-15 06:19:22] DPMA[30299] phone_users.c: Added 2 users via phone-passwd-file.
but now cant find where to enable those settings.
Hi @MKrcmar
you need to pull logs from dpmaapps.log file, this file will create when you enable “Enable DPMA Apps Logging” and run apply config button
Then press call log button on phone and monitor the logs by running below command
tail -f /var/log/asterisk/dpmaapps.log
Hi @Santhosh i did it exactly as you described Logging enabled and applied i pressed Call log button on phone but no dpmaapps.log file was created
Hi @MKrcmar
Can you please raise support ticket so we can connect to your system to debug further. Please DM me the ticket number so I can follow up internally.
Hi, thank you i found the problem on our side. Communication on port for dapps was not allowed.
This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.