I have a client that has a remote person that is first in line for a queue.
They report he is logging in at 8 am each morning, but then see in reports he isn’t getting calls until around 8:30 each morning, despite calls coming into the queue before this.
In the reports, I don’t even see the queue attempting to call his extension even though he is first in line with a linear Ring Strategy.
I see his login for Sangoma Desktop in the system at 8 am coming online and saying its reachable.
[root@JAMDER ~]# grep eachable /var/log/asterisk/full
[2025-06-04 08:00:51] VERBOSE[29275] res_pjsip/pjsip_configuration.c: Endpoint 981801 is now Reachable
[2025-06-04 08:00:51] VERBOSE[29275] res_pjsip/pjsip_options.c: Contact 981801/sip:[email protected]:33752;transport=WS;x-ast-orig-host=vu7h9ibgt5h3.invalid:0 is now Reachable. RTT: 676.170 msec`
Skip Busy Agents is turned on for this queue.
I am wondering if he is using the Presence to put himself in DND and then forgetting to take himself out of it until closer to 8:30, which would cause him to be unavailable.
Is there any log file that records when Presence is changed in the Sangoma Desktop Phone app? I’ve tried searching through some of the log files with no luck so far. Figured I would take chance and see if anyone knew of a way to track that.