We have users linked to virtual extensions because they are not restricted to a single office / desk phone. We need an entire ring group to ring when their extension is called.
I cannot enable Sangoma Connect to these users because " * The configured extension for this user is not PJSIP".
You need to remove the extension and recreate as a PJSIP extension. Just make sure if there are multiple people using this extension on Sangoma Connect at the same time that you change Max contacts.