There was a time where we did not have a “renew” button in the portal to renew softphone licenses, so users would just “buy” it again and this would move the expiration date of the module. In error, it also added another set of licensing when you rebought the module, so essentially you would go from 20 users to 40 users by only paying for 20. We now have a renew button for softphones and buying more licensing does not move the renewal date out, it only adds more users. If you need to renew for less users than what you have because you got to a higher number than needed for free, you can send me a DM with your deployment ID and how many users it should be licensed for. I can adjust it so that you are not forced to renew for 60 users if you only need 20. It’s important to use the renew button when trying to renew softphones or you will just add more users and your license will still be expired.
And for the love of god please let me buy a 3 year license or pack of 20. Don’t even need/want a price break, just want to not to have to worry every month about having to renew a different customer’s licenses.