We have Sangoma Connect setup and according to the system it is showing that SangomaConnect and CloudConnect Agent Status are Running.
Utilizing the cellular network, I installed the android app and used the link in the SangomaConnect email to setup the app. All of that seems to work fine. However I noticed that the phone pulled my extension, but keeps showing “registering” after a little while it shows “error” and goes back to “registering”. According to the SangomaConnect module it shows my extension as being “Authenticated” and I can see details about my calls that were answered, missed, etc…
We have the Sangoma IP addresses added to the sangoma firewall as trusted networks and looking into our corporate firewall I don’t see any blocked packets to our public address for our phone server.
Any ideas why the phone isn’t full registering?