Using Sangoma Connect for iOS exclusively. Followed the instructions above, not seeing any error messages on the server. I download the app on the iPhone, I get the invite email, I click the link and it auto configures (Great experience!)
The problem is that the Sangoma Connect phone on the iPhone never registers. It keeps cycling between “discovering” and “error”. There are no logs I can find on the phone and no further detail that I can see.
On the server it shows the Sangoma Connect account at “Authenticated”.
Any ideas on how to further troubleshoot this?
Followed ports, and firewall instructions, Sangoma Connect automatically added firewall rules, but I even tried to turn off the firewall, and there was no change.
I would double check your port-forward rules for SIP. You must allow access on your PJSIP port (check Asterisk SIP settings > pjsip tab) and the RTP range usually 10000-20000/UDP.
On the client app you may enable logging on Settings > preferences > Troubleshooting logs. The on Setting you will see a Log option. Those logs will show you what’s the transport (UDP, TCP, TLS) and what’s the port that the client app is connecting to.
Looking at the sangoma connect logs, I see three interesting snippets
2022-08-21T03:29:53.184Z (1661052593184882)
ali::network::sip::layer::transport::dns_finished
Could not obtain any usable IP address for the following destination(s):
https://MYDOMAINNAME.com:5060
Correlation Id: SiphoneUserAgent[11D01F000]SipUserAgent[11D096000]SipTransaction[11D096578]SipTransport[11C2854A0]
And
2022-08-21T03:29:53.185Z (1661052593185101)
Sip::Registration::onRequestError
Correlation Id: SiphoneUserAgent[11D01F000]SipUserAgent[11D096000]
State: Registering
Error: ALI-SOCKET(6): Host Name Not Found
In ali_net_sip_layer_transport.cpp:1513
Note: https://MYDOMAINNAME.com:5060
And
DNS SRV record for '_sip._udp.https://MYDOMAINNAME:5060' is unusable or not available.
