Hello, the company I work for has switched to using Freepbx for our VoIP phone system and we use Salesforce for our CRM. I have everything set up, connected Salesforce in the CRM API setting, linked the users, forced all call recordings, but for some reason, I cannot get the call recordings to flow into Salesforce even though the calls are going in. Does anyone have an idea on what I can do to get this working?
Just an update,
I’ve discovered that outbound calls will show up in Salesforce if I manually hit the record button, but inbound call recordings still won’t show in Salesforce.
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