Salesforce CRM Recordings

Hello, the company I work for has switched to using Freepbx for our VoIP phone system and we use Salesforce for our CRM. I have everything set up, connected Salesforce in the CRM API setting, linked the users, forced all call recordings, but for some reason, I cannot get the call recordings to flow into Salesforce even though the calls are going in. Does anyone have an idea on what I can do to get this working?

Just an update,

I’ve discovered that outbound calls will show up in Salesforce if I manually hit the record button, but inbound call recordings still won’t show in Salesforce.

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.