We recently upgraded our entire phone system from Cisco and a really old FreePBX (~6yo) to the latest FreePBX and purchased 100 S305 phones. Things rolled out smoothly with the exception of a couple things that are annoying the users:
Call History on the phone does not show incoming calls. The UCP shows all activity, but I would think this should work on the phones themselves. Outgoing calls do show up in the History, but no incoming. Any idea what setting I might have wrong? I have “Missed Calls” enabled in EPM.
Anything the user customises in the phone’s setting menu is wiped out eventually. I suspect this has to do with the EPM Global ReSync Time Setting. It was set to the default 86400 (1 day), and I recently changed it to 0. Hopefully this fixes that issue, but time will tell. Will a setting of 0 disable the phone from grabbing the latest config?
It should show both inbound and outbound. If its not please open a support ticket at support.sangoma.com and someone can take a look with you.
Yes when using EPM, EPM takes control of all configs. We do have a option in the template that says the Phone GUI versus the Config wins on a conflict so if you enable that and a user changes a setting on the phone through the UI or GUI and it conflicts with a EPM setting the phone setting will override versus the default EPM.
We don’t have the phone GUI accessible (phone subnet isn’t routable) for the users, but I did enable that setting as well this morning (“GUI Override”). When you say “through the UI”, you’re talking the phone’s menus? If so, then great!