Hi there - Adam here. After years of using Cisco, Polycom, Yealink phones with EPM via and DHCP option specifications the feature of Sangoma phone auto-provision via rs.sagoma.net pulled us in on a new deployment with the intention to use the feature listed as:
“true Zero-Touch provisioning. This process allows the phone to auto-discover FreePBX / PBXact and auto-provision itself, simply by un-boxing a new phone and connecting its Ethernet cable to the network.”
our deployment plan including shipping the phones direct to the client, telling them to plug it in and to use the option to login on the phone itself with the extension and vm password to get the mac assigned to the extension (something I’ve done manually historically)… nothing worked.
I read all the instructions, watched youtube videos and after hours of troubleshooting over the course of several days still couldn’t get it to work so we opened a support ticket and was advised that the rs.sangoma.net was experiancing some issue which is why the phones were not autoprovisioning and sure enough putting in the provisioning URL on the phones directly it worked right away. Notably support first suggested trying to update the firmware (which was 184.108.40.206) as older versions may not support auto-provisioning?
We were then advised that the s206 doesn’t actually fully support using the option to login on the phone itself with the extension and vm password and the s206 model needs to be assigned via the EPM yet that isn’t mentioned. I said surely that can’t be the case as the phone LCD does show the internal-external when we set the provision URL manually, but the end user couldn’t find any way to select the option on screen… so I went and manually assigned the MACs to the extension and got a couple setup…
I still show 0 poll count on the change redirection settings page - support was unlcear on what registers as a poll - I would assume all phones would regularly poll the rs.sangoma.net URL periodically and the counters should regularly increment? Not sure if this means there are still technical issues for rs.sangoma.net?
do the s206 support extension support login (often reffered to as hot-desk) with the extension and vm password - and if so what button should be hit to select the internal/external option on the display? (I asked the user to try the directional pad and hitting 1, 2 keys which didn’t seem to work). Support just said its not supported on the s206 yet it shows the option and all of the website information suggests the phone supports this feature
which firmware version is needed to support auto provision? These were phones purchased through Sangoma’s recomended reseller so it seems really strange they would ship with a firmware that wouldn’t support it? Both of the phones unboxed thus far shipped with 220.127.116.11