Routing call based on caller ID?

[radicall]

Greetings!

In the outbound call center environment is there a way to route the call based on the user/extension that made the call to that number?

So when the dialed number returns the call the call is automatically routed to the extension that originated the call?

[jes1111 (Jeremy Esland)]

I’m going to say “yes, you could do that” but I can’t confirm for you exactly how. Looking at the CID Lookup feature in FreePBX, you can specify a mySQL source (amongst others) - so it ought to be possible to run a query to find the extension that last called a matched incoming CID.

Perhaps a more experienced user than me could confirm this and expand on the explanation?

J

[lgaetz (Lorne Gaetz)]

It was discussed recently:

DID Inbound Routing - Is there a way to route to "last agent"?

Say I have 10 agents here who all make outbound calls using our 800 number as the caller ID. If a customer misses our call and so makes a call back to our 800 number, is there any way that the FreePBX system can check our call logs to see which of our agents most recently called the customer, and route the call to that agent’s extension, bypassing the default IVR?

[radicall]

Thank you I missed that in my search.