Ive got a strange use case here that I know is more dialplan/asterisk than Freepbx, but I’m still hoping someone can assist me.
Situation: Multiple phone numbers call into a queue (inbound route[cid prefix] → time conditions → Queue
each inbound route sets a unique CID prefix, so queue agents can answer correctly.
I want to route these queue calls to a voicemail box based on the inbound number they called.
I believe that the Dialed Number is lost when the caller leaves the queue… but I should still have the CallerID Name.
my goal here is to Basically make a switch statement out of Dialplan in a dynroute, similar to:
gotoif([${CALLERID(name)[:0:3]} = “AAA”],Magic)
gotoif([${CALLERID(name)[:0:3]} = “BBB”],magic2)
goto( the default option)
My question here is:
How in the world do I use a dynroute to actually Route the call either to a mailbox or to a virtual extension (which would then route to its mailbox)?
Dialed number is not lost. Unless you are doing something way out of the ordinary, the channel var ${FROM_DID} will be the DID used at the inbound route. After the queue, the caller could end up at a dynroute, you can branch by that Asterisk variable, and then just define separate entries at the bottom for each DID that goes to Voicemail → ext# or whatever other destination you want.
