Route from IVR based upon initial called number


(Jeffro) #1

Hi there.

I am trying to see if I can route from an IVR based upon the initial DID called into the system.
I have a client that wants a separate queue for each of his DIDs, but wants them to still hit the same IVR message. I’d rather not have to create an IVR for each DID as this would have to included different Call Flow Control button as well as Time Conditions, and instead have the call routed depending on the initial called DID.

I have tried looking at the Dynamic Routing module, but cannot see where I could use that to direct via the Called number.

Any assistance would be much appriciated!


(Lorne Gaetz) #2

Using dynroutes, you can branch the call flow based on Asterisk variable ${FROM_DID}


(Jeffro) #3

That worked perfectly. Thanks Lorne!