Hi - I need the following ring strategy - Ext 1 will ring first, unless it is engaged, then it will jump to ext 2, then to 3, then to 4, etc. If Ext 2 is busy, it can jump to 3, otherwise it must ring at 2 and then go to voicemail. Likewise, once it goes to 3 (because both 1 and 2 were busy) it should not go to 4 unless 3 is busy.
I have that working with the “firstavailable” and also with “firstnotonphone”. Problem is that it does not work if Ext 1 has unregistered. In that case it goes straight to voicemail even though in my understanding that would mean it is not available and should go onto ext 2.
Am I misunderstanding it, or is it a bug, or am I doing something wrong?
Any help appreciated!